She was beaten, scolded and bullied by the maid, but became Wang Xifeng's right-hand man. Everyone who counterattacked in the workplace has achieved this.
Precise expression can make your workplace counterattack
In "A Dream of Red Mansions", there is a maid named Xiaohong. She has a low status and is always looked down upon by others. She is beaten and scolded by Qingwen, Qiuwen and other big maids at every turn. Once, Xiaohong was called by Sister Feng to do errands, and when she came back to report to Sister Feng, she not only explained everything comprehensively, but her language was short and clear, which was deeply loved by Sister Feng. As a result, the low-level little girl counterattacked and became Sister Feng's right-hand man, and almost became Sister Feng's goddaughter.
She was beaten, scolded and bullied by the maid, but became Wang Xifeng's right-hand man. Everyone who counterattacked in the workplace has achieved this.
There are many stories in the Dream of Red Mansions that we should learn from the workplace
The reason why this little red can counterattack in the ancient workplace is that she is articulate and expresses clearly.
In fact, this is also the case in the workplace. People like Xiaohong who can speak well can always be loved by leaders, and can also be promoted and raised, which is simply enviable and jealous.
But do those professionals who are capable but not good at words have no chance? Is there a way to solve this awkward situation?
Takata Takahisa proposed in "Precise Expression" that if a person who is not good at words wants to fight a beautiful counterattack in the workplace, he must learn to express accurately and make his plan move people's hearts in the shortest time.
She was beaten, scolded and bullied by the maid, but became Wang Xifeng's right-hand man. Everyone who counterattacked in the workplace has achieved this.
We often think that articulate people are popular in the workplace
Logical thinking and verifying hypotheses are the two necessary abilities to achieve accurate expression of such professionals.
Necessary ability for accurate expression: logical thinking ability
What is logical thinking ability?
The author, Takahisa Takada, believes that logic is "to organize language rationally."
Easier said than done, so what do we have to do to organize language rationally?
We can organize language according to vertical logic and horizontal logic respectively.
01 Establish vertical logic
Vertical logic refers to cause-and-effect relationships that we can see at a glance.
Many times, what we think we know, the other party must also know, but in fact the other party does not know.
She was beaten, scolded and bullied by the maid, but became Wang Xifeng's right-hand man. Everyone who counterattacked in the workplace has achieved this.
Expressions are sequential, and without a link, nothing is complete
As a result, when we talk and do things, we often "take it for granted" that the other party should understand what we are talking about, so we omit the necessary conditions in the causal relationship, and as a result, the other party does not understand what we are talking about. say what.
For example, my colleague Xiao Li told me that when the customer's products were used up, he had to deliver the goods. Because the customer's company was far away, he was not in the office in the afternoon, and he would call if he wanted to find him.
This correct vertical logic of B because of A will make people understand what series of events have led to the current result.
If we use the wrong vertical logic, it will make people feel that the words are inexplicable and incomprehensible.
If Xiao Li said that because the customer ran out of products, he would call him in the afternoon. This kind of causal relationship that seems to have no connection, no one can understand except Xiao Li himself.
That's because he took "going to deliver, because the client company is far away, so he's not in the office in the afternoon" as what I should know, so his words became "the client's product ran out, so call him in the afternoon" .
She was beaten, scolded and bullied by the maid, but became Wang Xifeng's right-hand man. Everyone who counterattacked in the workplace has achieved this.
Jump thinking is a common mistake we make when expressing: we take for granted that what we know is what others know
For me, the logical relationship between delivery and phone calls is too jumpy, and I naturally feel that there is a problem with Xiao Li's speech logic.
If Xiao Li can describe the situation omitted in the middle, his vertical logic will be much clearer, and I will naturally understand what he really means.
As the author said, a good vertical logic is smooth and does not jump, because A, so B, so C, to establish a complete chain of reasoning.
Vertical logic can help us solve the causal relationship in logic, then horizontal logic can help us solve the total score relationship in the logic relationship.
02 Establish horizontal logic
Some friends, when looking at problems, think too limitedly, making the horizontal logic not comprehensive enough, making people feel that the truth of the matter is more than that, and thus creating doubts.
She was beaten, scolded and bullied by the maid, but became Wang Xifeng's right-hand man. Everyone who counterattacked in the workplace has achieved this.
Things are like huge elephants with many faces
This is like the story of the blind man touching the elephant. The blind man only touched the trunk of the elephant and thought that the elephant looked like this, but he didn't know that, in addition to the trunk, the elephant also has legs, ears, and body. elephant.
For example, Xiao Li analyzed the decline in product sales, and he reported that customers were not satisfied with the quality of the product. This made the supervisor very unhappy, thinking that Xiao Li was not serious about his work.
The reason is that Xiao Li only pays attention to the customer's dissatisfaction with the quality of the product, ignoring that there are many other factors that can cause the decline in product sales, such as the comfort of the product during use, or the aesthetics of the product packaging. These factors are combined together. The real reason for the decline in product sales.
She was beaten, scolded and bullied by the maid, but became Wang Xifeng's right-hand man. Everyone who counterattacked in the workplace has achieved this.
Classification helps us analyze the problem as comprehensively as possible
If Xiao Li classified these contents in detail, the logic of this analysis report would be much clearer, and it would be a good help for the supervisor to adjust the product.
As the author said, excellent horizontal logic can cover as many objects as possible, and the classification and stratification are clear and detailed enough.
In addition to the ability of logical thinking to improve the logic of the plan, the ability to verify hypotheses can make our plan more targeted, speaking to the heart of the other party.
The key part of accurate expression: the ability to verify hypotheses
Many people in the workplace will encounter such a situation. It is obvious that their project plan is closely linked in vertical logic, and every detail is considered comprehensively in horizontal logic. No matter how you look at it, it is a perfect copywriting. But in the end, the plan didn't work. Why is it that he clearly thinks well, but when the leader asks a question, his head is short-circuited, and he can't remember anything, making the leader feel that the plan is not feasible at all?
That's because we're missing an important link: the ability to prepare in advance the answers to questions that leaders may ask, namely the ability to test hypotheses.
She was beaten, scolded and bullied by the maid, but became Wang Xifeng's right-hand man. Everyone who counterattacked in the workplace has achieved this.
Think ahead, what the boss might ask about our plan?
The ability to verify a hypothesis specifically refers to "first find out the questions the other party may ask, then speculate the possible answers, and finally find objective evidence to prove your answer."
Takata Takahisa believes that for professionals in the workplace to achieve accurate expression, it is not enough to rely only on logical thinking ability, but also need to have the ability to verify hypotheses, so that the accurate expression of the plan can be achieved.
So how to test the hypothesis?
In the book, Takahisa Takada argues that three steps are required to test a hypothesis.
First of all, we must understand the fundamental needs of the other party and set up hypotheses.
She was beaten, scolded and bullied by the maid, but became Wang Xifeng's right-hand man. Everyone who counterattacked in the workplace has achieved this.
Think about what the ultimate fundamental needs of others are, and what goals do you want to achieve?
For example, if the leader wants to increase the company's efficiency, the hypothesis we put forward is to buy a batch of new computers, and use the new computers to improve the working speed of employees to achieve the purpose of increasing efficiency. Only by grasping the fundamental need to increase efficiency can we make the hypothesis well-targeted and focused.
Then, based on the actual situation of the other party, estimate the possible questions and prepare the answers in advance.
For example, why might a leader say that a new computer can increase efficiency? Whether the new computer is compatible with other computers that do not need to be replaced, etc., we must prepare in advance to respond to these questions.
The next step is to test the hypothesis.
Even if the hypothesis is the best possible solution, we need to collect objective evidence to verify the authenticity of the solution. Without evidence, all proposals are empty talk and endless debates will follow.
She was beaten, scolded and bullied by the maid, but became Wang Xifeng's right-hand man. Everyone who counterattacked in the workplace has achieved this.
Come up with evidence to prove you're right, even if it's a hypothesis
In the same example, we need to collect evidence of declining benefits due to aging computer equipment.
For example, new computer programs run fast. Originally, it can process ten customer orders a day, but it can be increased to fifteen or more, so that the number of orders in a month can be more than doubled. Moreover, the order processing time is faster than that of rival companies, and the number of customers can be increased by 10% every month, and the company's efficiency will naturally improve.
The ability to verify hypotheses is very similar to McKinsey’s minimalist work method. Both are based on solving the fundamental needs of customers, so that we can focus our limited energy on solving important problems, not only save our own efforts, but also obtain the satisfaction of the other party.