It is necessary to maintain professionalism and understand human feelings. Are these two contradictory at work?

On World Book Day, I planted a book called "The Police" with the subtitle "Street Corner Politician".

Two sentences that caught my attention at the time were:

"This is the first time anyone has looked at the police profession as a social phenomenon."

"You might as well read it as a storybook."

You see, these two statements are somewhat contradictory:

Since it is a study of social phenomena, it should be a rigorous academic work, but it is recommended that you treat it as a story, which shows that in this social research, we should see things that we usually see but have not thought of.

The author of this book, William Kerr Muir, Jr., is a professor emeritus of political science at the University of California, Berkeley, and has made significant contributions to American society and science. Memorial Award, and this "Police", published in the 1970s, is a representative work on contemporary police.

It is necessary to maintain professionalism and understand human feelings. Are these two contradictory at work?

Before reading this book, I never imagined that in the city of Laconia, where this book studies, the scene that poses the greatest threat to the police is not facing dangerous criminals, but couples who have lost their minds!

Yes, that's right, it's a family dispute.

When these couples are surrounded by anger, not only will they not cherish their hard-built love nest, but they will explode with astonishing destructive power, even the police who are called by the neighbors to persuade them to fight can not stop them. It doesn't matter if you can't stop it. After all, "it's hard for a clean official to interrupt housework." But the trouble is, although the police are trying to persuade him at this time, it's not right to help anyone. beat together".

In the case described in the book, the two police officers had to call the headquarters for support, and finally brought back all the nine members of the family involved in the quarrel.

1. "What is your business?"

Since household chores are hard to break, what's the best way to do it?

Constantly!

Describe a successful case in the book, the policeman's handling is very special:

He would walk into the room, take off his police cap, and sit on the sofa without saying a word, waiting for the couple to finish their argument. When the two of them were a little more sensible, he would describe what he saw during this time, such as the car that was kept clean, the house beautifully decorated, and the hot soup simmering in the kitchen. Then he would ask, "Why were you together in the first place?" "What have you experienced together, what have you overcome?" and finally turned and left.

This approach doesn't seem to do anything, let alone persuasion, he doesn't even care about the content of the quarrel, but it always works. The couples who have dealt with them like this are almost all reconciled in the end.

Why is this?

It turned out that he described the details he saw as a reminder to the couple: "If the quarrel escalates, what will you lose." Realize that "this is your marriage, and you worked for it together."

Indeed, a family's conflict is the family's business. If it is destroyed, those are your previous efforts. Isn't this an impulsive and stupid thing?

It is necessary to maintain professionalism and understand human feelings. Are these two contradictory at work?

I met a master before, who taught me to write manuscripts, and her approach was very different from others.

Ordinary masters and disciples are really "teaching". If you have any questions, they will answer them carefully and patiently, and they will even find help for you; but my master is very lazy, and she will ask you several questions, such as:

Have you seen the excellent case?

Have you heard all the explanations in the manual?

Have you checked this question?

How many have you checked?

Has the reliability been verified?

Ask at least 5 questions in a row, if there is one answer "no", she will say, then you go now.

Unless she really encounters a problem that she can't solve, she will go to see it. However, until I "graduated" I didn't come across it either.

Although others always think that she doesn't teach anything, she is very relaxed and lazy, but I am very grateful, because what she called me is "there is always a way to solve problems", and also let me know that the improvement of skills is my own business, yes What I'm trying to figure out is that she's just one of the problem solvers.

2. "You are an adult"

When I first got married, I was annoyed for a while, because my husband would always stop eating when he cooked, as if he would have something to do as soon as he eats.

Later I found out: "Why should I bother, it's his own business whether he is an adult or not."

So, I just follow my own pace, whether it is breakfast, lunch or dinner, or even afternoon tea at home on weekends, I will make it according to the portion for two people and ask him to eat, but only once, neither serious nor threatening Say, "If you don't eat it, throw it away."

As for whether he comes or not, I don't really care.

If he doesn't come, I'll eat by myself and put away the rest, with a protective cover on. Then go about your business.

After coming down several times, he asked me, "Why didn't you wait for me to eat?"

After another week or two, as long as the meal is ready, he will show up on time.

In "Hou Yi of the Sun", I have always liked a sentence: "I am a very capable man, and it is also within the scope of competence to not let myself die."

Your body is yours. Keeping yourself healthy should be the responsibility of every adult, not someone else, even your wife.

It is necessary to maintain professionalism and understand human feelings. Are these two contradictory at work?

3. Write at the end

This book has a great influence on me. After all, in our daily life, our impression of the police comes from film and television works and from artistic processing, and there are few real contacts.

And the title of "Street Corner Politician", after reading the whole book, I have to admire: it is used in seconds.

Dealing with professional cases, it’s okay to say, after all, the police academy teaches this; it can deal with real daily chores, such as family disputes, juveniles, intentional crimes like the escape of the poor at the bottom, etc., but it is not in the textbook. , you must understand the world and have empathy.

As the saying goes: if you have the means of the vajra, you must also have the heart of a bodhisattva.

It is not only not contradictory, but also complementary. Can this point give us some inspiration in the workplace?