One of the workplace communication skills: learn to speak, to put it another way, the results can be very different
[In contemporary society, communication has become one of the core competitiveness of individuals, and dealing with customers is also a basic skill for professionals. Good words make people sound like a spring breeze, feel at ease, and everything goes smoothly; bad words make people feel awkward and uncomfortable, and may screw up normal exchanges and even transactions. Many newcomers in the workplace encounter a lot of obstacles due to lack of speaking skills. It is necessary to supplement the knowledge and skills of communication. And speaking is the most direct expression of emotional intelligence. To improve emotional intelligence, being able to speak and be able to speak is crucial. 】
Two cases where different communication methods lead to different outcomes.
★ Case 1: Failed reception methods
A "guest" walks into the company. Miss Chen from the Reception Department: "Sir, who are you looking for?"
Guest: "I'm looking for your general manager."
Miss Chen: "I'm sorry, please register."
The guest walks forward, ignoring him. So Miss Chen stopped him. The guest was very unhappy and said, "I've been dealing with you, Mr. Tang, for many years, so what else is there to register?" After speaking, Miss Chen was at a loss.
One of the workplace communication skills: learn to speak, to put it another way, the results can be very different
★ Case 2: Ingenious reception method
The "guest" entered the door again and still said that he wanted to find General Manager Tang. Miss Li from the reception department first invited the guests to sit down on the sofa. Miss Li: "Sir, what's your name, please let me inform the general manager?"
The guest answered him. After she announced by phone, she said to the guest with a smile: "I'm sorry for keeping you waiting! The general manager welcomes you, please come in!" The guest nodded in satisfaction.
One of the workplace communication skills: learn to speak, to put it another way, the results can be very different
The above case is just a microcosm of workplace communication. As a person in the workplace, you will deal with different customers. Some are easygoing, some are critical, some are serious, and some are domineering. You have to learn not only to deal with the type of people you like, but also to be able to deal with the people you don't like. Because that's part of professionalism. The uncle summarizes the aspects that need to be paid attention to in foreign exchanges:
- Pay attention to basic etiquette and show good looks.
No one wants to deal with rude people. In the process of dealing with customers, we must pay attention to proper manners, a humble attitude, neither humble nor arrogant, and cautious in speaking. Treat the things you know and can tell with sincerity; don’t rush to give a negative answer to things that are difficult to determine at the moment, you can use proper language and answer after verification; you can be euphemistic for things that are difficult or even impossible to handle Reject and justify. The ancients said: "Harmony generates wealth". When dealing with customers, you must first give each other a good image and comfortable terms, so that you can quickly shorten the distance between each other and generate more resonance.
One of the workplace communication skills: learn to speak, to put it another way, the results can be very different
Second, speak and act logically and pay attention to communication efficiency.
Workplace communication, especially external communication, requires time and cost. Effective communication can improve work and work efficiency; inefficient or even ineffective communication will waste the time of both parties and give people an unprofessional feeling. Therefore, external communication should not only have a clear purpose, but also be targeted and specific.
To see what people are talking about. Before communicating, it is necessary to see the object clearly, identify the identity, and use a different tone for different publics. To put it bluntly, it is to see what people say.
Second, fasten the center. To make the language vivid, rhetoric and decoration can be used, but when it comes to substantive issues, it must be precise, clear and concise.
One of the workplace communication skills: learn to speak, to put it another way, the results can be very different
Third, communicate in an appropriate way.
One must be timely. External communication should be proactive, but also cautious. If you don't talk when you should talk, you will be cold, and when you shouldn't talk, you will talk too much. Being cold can be embarrassing, talkative and annoying.
Second, be moderate. In external communication, we must pursue quality, and we must not say too long.
Three must be appropriate. External communication should be thoughtful, accurate, proper tone, and appropriate. It is impossible for words to fail to convey the meaning, and the meaning is greater than the reality. Although it is difficult to choose every word, it must be reasonable.
The above content is only the most basic content of workplace communication. Communication with people is a knowledge with rich connotations and a wide range of aspects. Uncle will continue to discuss with you in the follow-up and gradually upgrade it. You are also welcome to communicate and discuss.