Hengdian ran takeaway, delivered 10 meals for 1 hour, takeaway brother: wasting time for fear of giving bad reviews
Nowadays, when people are eating, if they don’t want to cook, they often order food on takeout platforms. After ordering, the delivery guy will deliver the meal to the customer in the shortest possible time, but now the delivery guy will often do some reluctant things because of the threat of bad reviews.
Xiao Li is doing takeaway delivery in Hengdian. Although most of the crew order box lunches in large numbers, there are still many people who are not used to eating and order food from the takeaway platform. If there are many crew members, although it is very hard every day, it is relatively easy to get a salary of more than 10,000 yuan a month. But recently there has been a bad trend. After Xiao Li delivered 10 takeaways to the other party, the customer took Xiao Li to play for an hour. Fortunately, Xiao Li did not take other orders at that time. , otherwise it will be delayed.
In fact, Xiao Li really wanted to refuse, but considering that he was afraid that the other party would give a bad review, he put up with it. Because another brother of their site did a group performance for the client not long ago. Due to the poor attitude at that time, the other party gave a bad review, which led to the loss of the order that day.
- The takeaway brother is greatly restricted by bad reviews
For the takeaway brother, if it follows the normal delivery process, the work is relatively simple. But now the takeaway platform pays great attention to the feelings of customers. As long as it is a customer and feels a little unhappy, he will give a bad review, but for the takeaway brother, the impact is very big. On the one hand, it will face fines, and on the other hand, if the company has some awards and awards, it will also be greatly affected. Therefore, many people have seized the weakness of the takeaway brother and used it as a threat. What often happens is that the takeaway brother is asked to bring something along the way when he delivers the meal. Of course, there are more excessive behaviors, but in many cases, the delivery boy silently endured because he was afraid that the other party would give a bad review.
- There are always people who want to take advantage
In real life, there are always some people who love to take advantage of small things. For example, when many customers finish ordering, if they find that something is missing at home, it is very likely that they will let the delivery boy take them along. come over. And he still felt in his heart that it was just a little effort, or that it was the duty of the delivery boy, after all, everyone else did it. After the meal is delivered, some customers will ask the delivery boy to take the garbage downstairs, which is very common. But in almost every industry, you will encounter similar people, even the owner of a restaurant, will encounter some rogue customers from time to time.
When ordering food, have you asked the delivery boy to do other things? What do you think of this behavior of threatening the delivery guy with bad reviews? Welcome to leave your opinion in the comment area.