Career planning case sharing: Are you ready for promotion?
Promotion is what many professionals look forward to, but when the opportunity does come, are you ready? Sometimes a promotion can be scary.
Once consulted such a female client:
Finance major, has been engaged in customer service work for 6 years after graduation, and is currently working in a large Internet financial company.
She herself likes to communicate with people, and likes a stable environment with better compensation. Her salary is very good, and the company is also a relatively well-known large company, which means that these have been satisfied, so why do customers come to consult?
During the interview, I found out the immediate reason for the client's enquiry - the boss wanted to promote her to the position of customer service manager in charge of a team of 10 people.
Clients are full of worries because the team has never been managed. Although her boss encouraged her, she was still not confident.
We communicated deeply and found that one of the advantages of her work is her strong execution: as long as the tasks assigned by the boss can be completed in an orderly manner, but the problem is also here - she will not exceed the boss's expectations. In other words, the boss said one, but she couldn't do the second.
"I don't think much in my work, I usually just do what I ask, and I can't think of any more."
As a senior customer service, that's fine. But as a manager, no one guides you every day, and you need to guide others. At this time, thinking less is the problem. -Customer panic is here too.
"Your thinking has a certain degree of laziness. Thinking about the problem stays on the surface, and the excavation of the problem is not deep enough."
I pointed out her problem.
She nodded frequently.
"Why did you choose customer service work?" The laziness of thinking is related to one's own thinking and personal motivation. I need to tap her motivation.
"This job was easy for me to get started, and the pay was good, so I kept doing it."
But because this position is generally competitive in the market, she is very worried about whether she will lose her job if she gets older or if the company changes. Subconsciously, this position does not give her a sense of security.
The position didn't challenge her or inspire her passion. Therefore, I usually think very little, and I am in a mechanical execution.
"Anything you're passionate about that you can share with me?"
She gave an example of helping a friend do an event, which greatly boosted sales by explaining it to the participants. She thought she had some sales potential, but she didn't choose to sell because she was afraid of challenges.
The potential of customers is not fully exerted!
Our plan is to be based on the present and take a long-term view.
The first is how to adapt to the current changes, and the following suggestions are given:
Changes in roles and mentality, from professional customer service to customer service management;
Learn management from your boss and friends or colleagues with management experience;
When talking about learning, clients also raised their own questions: when I was young, I didn't like reading, but I just couldn't stand it. But her father was a teacher and forced her to watch, so she was also very disgusted. In fact, this has something to do with her character. She has a high sense of reality (S), and her learning is through practical learning, not theoretical learning.
Therefore, in terms of management, it is recommended that she learn more from her boss or people with management experience, rather find a coach to accompany her, and keep practicing repeatedly.
Participate in the training of management skills, such as planning, time management, personnel allocation, etc. These are really useful skills, and she is very interested in learning.
Strengthen thinking training. There are many management thinking training in the market. Customers need to consciously improve the depth and breadth of thinking.
After adapting to the daily work of management, customers can improve one of their stronger skills: sales.
This is what customers want to try very much. If customers have better sales capabilities, they can expand into larger areas in customer service. The company's higher-level customer service needs to generate greater customer consumption in the service, especially for large customers. In sales, it is service + sales. If customers improve in sales, they can leap to VIP customer service team management in the future, and the level will go to a higher level, not just the management of ordinary after-sales customer service.
Customers also agree with this and feel more motivated in their hearts.
An increase in position not only means an increase in salary, but also a greater responsibility. Is your inner growth (specific work experience, career mentality, career maturity, vision and conceptual goals, spiritual growth) ready for the advent of outer growth?