How to train key employees to improve their expression skills
The reason why key employees is different from ordinary employees and new employees is that they also need to have excellent expression skills in the workplace. The expression ability I am talking about here is not the written expression ability of drafting various documents, but the ability to listen, speak, and read. , Writing are excellent comprehensive expression ability.
I have seen many ordinary employees with excellent personal work performance. The reason why they did not grow into key employees is their ability to express themselves. They often do a lot, but they often fail to grasp the key points in oral work expression and written summary. Talk to the point.
As a leader, how should we help key employees to improve their ability to express themselves? You may wish to start from the following points to help your backbone employees improve their language skills.
First, we must train key employees to learn to listen.
Key employees often come into contact with many opportunities to listen in their daily work, such as leaders assigning jobs to key employees, such as participating in work meetings, such as interviewing as interviewers. On such occasions, leaders should let key employees learn to be a good listener. By. So how to be a good listener? Leaders need to tell key employees that what they hear should be consistent with what future key employees have relayed, and they cannot miss listening or misunderstanding. How to do that? Key staff can be asked to take notes when necessary. Yes, that's right, whether it's a leader's assignment of work, participating in a work meeting or as an interviewer, it is necessary for key employees to develop the habit of recording at any time, and when necessary, they should also develop the habit of recording meeting minutes.
Some people may have said that I can understand that I take notes when the leader assigns tasks, but is it necessary to take notes when participating in meetings and interviews?
The benefits of taking meeting minutes are as follows:
Can more accurately convey the spirit of the meeting to colleagues or leaders (for example, you represent the department leader to participate in the meeting);
Can understand the background of the relevant work and the goals achieved by the work.
You can know the relevant work coordination departments and docking people.
The above is obviously not satisfied by simple memory, and meeting minutes have become a must.
Some people may also say that the minutes of the company's meeting have been recorded by a special person. Note that "meeting minutes" and "meeting minutes" are obviously different. The relevant details I mentioned above are not necessarily included in the company-level meeting minutes. This is where the importance of the minutes of the meeting recorded by yourself becomes apparent.
Is it necessary to take notes during the interview? Of course it is necessary. During the interview, if the key employee is the interviewer, after asking the question, the candidate's answer to the relevant question is obviously impossible to memorize through memory, and can only make up for the lack of memory through recording. Many judgments are made on candidates at the time of the interview. We can get the answer based on the record of the question and the resume of the candidate. Do you think the interview record is important?
Second, it is necessary to train key employees to learn to speak concisely and to the point.
As leaders, we must let key employees understand the importance of concise oral expression, whether it is a work report or public lectures, speeches, oral expressions should not be lengthy, but should focus on the theme and be concise.
If key employees do not have experience in this area, leaders may wish to instruct them to write out their report points or speeches before giving work reports or public speeches.
Take reporting with a superior leader for example. There are also skills here. You must first state the conclusion, then the process, and finally echo the conclusion to make a summary.
For example, as an administrative supervisor, the general manager A of the company asks you to coordinate and arrange a work meeting on Monday. The host of the meeting is the general manager, and the participants are the company's deputy general managers and above. The general manager C, D, X, Y In general, the general manager hopes that the meeting will be held before this Friday, and the general manager can attend the meeting from Tuesday to Friday morning and Thursday afternoon.
After communicating and coordinating with the vice presidents of the company, you report the final meeting time to the general manager, you can report this way: "Mr. A, the coordination work meeting is scheduled to be held at 2 pm this Thursday, after communication, Mr. D , Mr. X and Mr. Y are all locally and can coordinate with you at any time. Only Mr. C has scheduled a business trip in Shanghai from Tuesday to Wednesday, and he can only come back on Thursday morning. He has already arranged his time on Friday, and only has time on Thursday afternoon. , so the meeting was scheduled for 2 p.m. on Thursday."
This statement uses the "golden formula" of the oral report that I shared with you: conclusion + basis + restatement of the conclusion.
When giving public speeches, even if key employees have written PPTs for relevant speeches, I still recommend that leaders ask their key employees to write "speech drafts", uphold the principle of conciseness, and the content of the PPT presentation and the text of the speech draft. The content is well coordinated, and the speech is accompanied by a certain body language, so that you can clarify your point of view at the specified time. If the key employee's speech is 20 minutes, then you need to tell your key employee that he needs to prepare a verbatim manuscript of about 6,000 words, and he must focus on the point of view, concisely and clearly explain what he wants to express.
Third, it is necessary to train key employees to improve their written expression skills.
As a leader, you should let key employees know the importance of written expression ability. Written expression ability in the workplace is also a reflection of work level. If your key employees sneer at written expression ability, you may wish to give him an example like this: If the cadre is competent in other aspects, but has limited ability to express in writing, and the document is written so that people can read the document "similarly", what impression will other leaders who look at the document have on the cadre?
As leaders, we should tell key employees to shorten the reading time of readers as much as possible when writing documents for superiors, because as superiors, their work is relatively busy, and if there is no opportunity to report in person, this kind of document must be Control the length of one page of A4 paper and finish describing the content of the report, and in addition to the principle of "conciseness", the principle of "organization" should also be followed.
Leaders can help key employees to improve their written expression skills from the following two aspects:
The first area is to increase the amount of reading. A person’s ability to express in writing is directly proportional to the amount of reading. As the saying goes, “If you are familiar with 300 Tang poems, you can recite them even if you don’t know how to write them.” A person who is concise and accurate in expression, but has little reading volume, has limited vocabulary and knowledge accumulation, and his writing ability will naturally remain in place all year round.
The second aspect must be to write more. A lot of reading can be regarded as "strong input", and continuous writing can be regarded as "strong output". At the beginning, this "strong output" is based on frequency. Leaders can hand over department-level materials to your key employees for drafting. As a leader, you may think that this is a time-consuming move. Obviously, you can "deliver" it in half a day. If you ask key employees to draft, you have to revise it repeatedly. But only by doing this will your key employees have the opportunity to get exercise. When you grow up, it truly liberates you as a leader.