Vocational training, the training course outline of the professional secretary promotion law (recommended collection)

Jul 18, 2022
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An excellent secretary should be able to base himself on his job and become the right-hand man of decision-makers. How to become a successful professional secretary, this course provides you with many of the professional qualities and good job skills you need to have.

Course Outline

  1. Correctly understand the secretarial profession and self-positioning

  • What is a professional secretary

  • Your job and tasks

  • Working methods and necessary tools that professional secretaries should master

  • Qualities a professional secretary should possess

  • Career prospects for secretaries
  1. Reception etiquette of professional secretary

  • Professional image of secretary

  • Visiting reception etiquette

  1. Professional secretary communication skills and teamwork

  • Communication principles and basic channels of professional secretary

  • Ensure the accuracy of information transmission and reception in communication

  • How to communicate effectively at work

  • Appropriate use of messaging tools in secretarial work

  • Reasonably resolve conflicts at work and strengthen teamwork 4. Time management

  • Analysis of common problems in time management of professional secretaries

  • Develop scientific work plans

  • The principle of task priority

  • Use effective time management tools

  • How to extend your working hours

  1. Efficient and practical file management

  • What is efficient and practical file management

  • Basic principles of file management

  • Scientifically formulate file management plans

  1. Telephone communication skills

  • Principles and skills of answering the phone

  • Correct and professional way to handle internal and external calls

  • Learn to face tough situations: sales calls, sales calls...

  • Successfully establish corporate image

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