Salespeople often place orders because they know how to use these four skills
Why do some salespeople have a lot of orders, while others have very few? Why do some salespeople spend a lot of effort, but in the end customers still don't buy, why is this? The reason is that we haven't really found the right way yet. For the salespeople who often place orders, they often use the following four skills.
When selling to customers, make adequate preparations in the early stage, understand the personality of the customer, find the sales skills suitable for the customer, learn as much as possible what benefits this product can bring to the customer, and at the same time know the competitor’s. situation and the difficulties and opinions that will be faced. If you want to sell a product, you must always consider yourself a customer and see if you can impress yourself with your own words, but the premise is that you must stand on the customer's point of view. This is also the most commonly used way to improve yourself. Customers don't like that salespeople can't answer their own questions, and they'll think you're not well-prepared, you're wasting their time, and you're going to lose the customer. If it were you, you would turn around and leave!
Reasonable questions and careful listening are the key points. The average salesperson should ask relevant, valuable questions that will help them sell. For example: "How can I help you, what are your goals, how much do you want to spend, etc.", through guided questions, you can learn more valuable information from the customer's mouth, until you are asked about the whole product have a comprehensive understanding of the matter;
- Build relationships with customers. When you prepare well, ask leading questions, and listen carefully to what your customers are saying, you'll know exactly what answers they're looking for, and how to overcome their concerns and meet their needs. For how to build a relationship, we need to do two things. First, the sales staff can accurately find the topic that can resonate with the customer to discuss with the customer; What kind of impact and change, etc.”;
- Keep in touch with customers. When the customer cannot decide, the sales staff must leave the customer's phone number, which is convenient for follow-up and return visits later, and the phone should be called frequently. If the customer does not answer the phone, send him a text message. Put a little more effort into editing your text messages. In addition to calling current customers, you also have to return to old customers. You must know that old customers may bring you new customers at any time, so both new and old customers have to keep in touch, especially old customers, always Let you have unexpected surprises, you try it.