Sales eloquence, telemarketing cross heart method (classic)

1. Crush:

I started to think about the word "Chong", but I felt that the word Chong lacked a bit of aura. It is the most important step to collect customer information. If you don't break in, then you believe that things will happen in the world, and one day you will wait for the coming of death;

2, grams:

It is far from enough to have aggressiveness. People are lazy and complacent. They must restrain themselves from some bad habits, so as to ensure the smooth progress of the breakthrough. If you can't, just wait for the flood beast to invade your mind;

3. Christine:

It means a little compliment. Customers generally like to be complimented by others. This is the best way to open the customer's voice clip, and it is also a way to let customers say some information. If you are disrespectful, then you have to figure out how to deal with cold, hard language, or the sound of "beep, beep" and the call is short;

4. Listen:

After you have complimented the other party, if you don't listen to the customer carefully, and can't hear the key information such as the customer's character, surrounding environment, and style of doing things, basically telemarketing is a blind person without a crutch and has nowhere to start. Do not know where to start when communicating with customers;

5. Training:

The relationship with customers is not a very in-depth relationship that can be created in one or two days. Therefore, you must have a cultivated mentality in dealing with customers. Although some customers will have transactions as long as they communicate with them, often large customers will visit your company. and your patience, etc., to make a decision, so you must fertilize and water often like planting a tree;

6. Spirit:

This is in response to the word "Chuang". Like a reckless man, there is no meaning in Chuang. It is necessary to use various skills flexibly to collect customer information. The key is to use the brain.

7. Zero:

In response to the word "gram", this is a must-have mentality for a salesperson. You must maintain a zero mentality every day. You can't be complacent with some achievements, and you can't sleep on the hotbed of success. Otherwise, you will lose your aggressiveness and fighting spirit, like a fat pig in a pigpen waiting to be slaughtered;

8. Sincerity:

In response to the word "compliment", to compliment customers, you must not let the other party feel that you are hypocritical, and you must show your sincerity to communicate with customers, otherwise your compliments will make customers "disgusting";

9. True:

In terms of "listening", obedience requires listening to the sound, so you must hear the customer's true intentions. If you only hear the surface of the customer, then you are just a "communicator" and will not analyze the customer's speech. It is very easy to lose trading opportunities;

10. Love:

It is in response to the word "pei". The ultimate purpose of training is to cultivate feelings. During the festivals, if you don't remember the customer, how can the customer remember you? Tigers and lions in the circus can cultivate feelings. , not to mention the customer is a person with emotions.

In this cross-heart method, the first five are verbs, which means that only when you move can you have the possibility of success, and the last five are supplements to the first five. This movement and stillness, one outside and one inside is the true meaning of the cross mind method.