In the sales industry, interpersonal communication is very important, so how do we communicate with customers?

When dealing with customers, you need to know what to say and what not to say. The most important thing in the relationship between people is sincerity. If you promise the customer, you must do it, and you must be consistent with your words and deeds, so as to leave a good impression on the customer. On the contrary, those salesmen who tell lies hurt the harmony with customers on the one hand, and the interests of the company on the other hand. Lying is a taboo in interpersonal communication. As a salesperson, we must face customers with a sincere heart, let customers trust you from the heart, and let customers believe what you say. Only by trusting you can customers pay. So what else should we pay attention to besides this?

(1) In the process of talking with customers, there will definitely be times when we disagree with customers. At this time, we must not have verbal conflicts with customers. Although the salesperson knows that there must be no conflict, but few people do it. Why do they say that? For example, when the salesperson finds that the customer's desire to buy is not very strong through his own observation, the customer mentions some product shortcomings, and these shortcomings are exactly the reason why most customers usually do not buy the product, then you will definitely take it. When you resist the measures, your heart must be very uncomfortable, and you complain that customers don't know the goods. Have you encountered this problem? I believe you have definitely met, and you will definitely debate with customers. If you really encounter such a situation, don't argue with the customer, because sometimes the customer is testing, so you must show mercy to the customer;

(2) Salespersons should treat customers with a humble attitude. After all, modesty is a virtue, so customers like you more. If the salesperson speaks to the customer with arrogance, the customer will definitely feel uncomfortable. The customer is not comfortable listening, the customer does not stay for a long time, how can the salesperson retain the customer? Can't keep customers, how to make a deal? Treating customers with appropriate honorifics can not only maintain interpersonal relationships with customers, but also improve customers' evaluation of you;

(3) In the sales process, we will meet all kinds of customers. Some customers are eccentric, and some customers are more suspicious. For such customers, we must have a tolerant heart to face all this. After all, to be a salesman, you have to have a strong tolerance, which is also the quality that a salesperson needs to have;

(4) Salespeople must learn to build relationships and must not speak ill of their colleagues in front of customers. Especially in the same company, some salespeople say bad things about their colleagues in order to make orders for themselves, so that customers can buy products from themselves. , it is good to give yourself a commission. Don't tell me, there are such people. When you speak ill of a colleague in front of the customer, the customer will first think that it will be very dangerous to get along with a person who talks randomly behind his back. Only by being alone can you make more people;

(5) In the process of interacting with customers, mistakes must be recognized in time. Some people think that admitting mistakes is a loss of identity. If you can take the initiative to admit mistakes, it is easier to gain understanding. Of course, admitting mistakes requires customers to see your sincerity, which will lead to a strong friendship.