In addition to selling the product, the salesperson has to do enough homework to be worthy of the word 'elite'

Many salespeople think that as long as they sell the product, they are done. Not really, and this is just the beginning. There is a reason why. After customers buy your products, where do they feel that your products are worth buying, and where do they feel at ease? Is it just relying on the salesman's persuasion skills in a few words to be at ease? Can you feel the product is worth buying? No, a good product is not only in terms of sales volume. Which product sells well and which product is a good product. It is seen through after-sales. Do you agree with this? A good reputation is often spread from the after-sales service attitude of the salesman. If a company wants to develop better and faster, it is inseparable from thoughtful after-sales service. Only with good after-sales service can it win the favor of more customers. So what should you do after the sale so that you can accumulate more customers for yourself and the company? Please read the following paragraphs carefully, and then you will know what to do.

(1) When a customer buys a product and wants to deliver it to the customer's home, should we listen to the customer's opinions more and choose to take it with us or check it in? If you take it with you, tell the customer what to pay attention to when taking it and put it away; if it is checked, let the customer know that the product has been bundled firmly, please rest assured, these short two sentences warm the customer's heart. Heart, give customers a feeling of attentive service, so that customers can remember your words more deeply and remember you more. When delivering goods to customers, the delivery master must arrive at the customer's home on time according to the designated location, and let the customer check the product in person, and finally let the customer sign, so that the customer can feel the company's service again;

(2) Some products need to be installed by the installer personally for the customer. At this time, debugging should be carried out on the spot to make the customer more assured. The specific content of the "Three Guarantees" service of the product should be made clear to the customer, and the customer will be told that within the warranty period, the company will send someone to the door to deal with it within 24 hours, so that the customer can use it with confidence. After all these things are done, the salesman will make a return visit to the customer and ask the customer whether the delivery master and installation master have any additional charges, service satisfaction and so on. In the process of customer use, if there is any problem, as long as the call is made to the after-sales department, the feedback from the customer should be dealt with in a timely manner, and remember not to delay;

(3) When a customer makes a request, the salesperson must not ignore it. Once the customer loses trust in you, even a satisfactory solution cannot restore the customer's heart, let alone the customer to introduce it to you. When the customer uses the product and there is a problem with the product, we must consider the problem from the customer's standpoint. As consumers, we don't want to spend money on after-sales, but we can't enjoy after-sales treatment, right? If there is a problem with the product used by the customer, the salesperson will solve it as soon as possible, and the customer will be more grateful to you, even if you should do it, the customer will remember it in their hearts;

(4) When the customer has a problem that needs to be solved by the salesperson, if the salesperson does not take the customer's business to heart, or even can't think about it, he will first destroy his image in the customer's mind, and then the customer may look for it. Your troubles will be pursued and solved by you. At this time, you will definitely fall into a passive situation, which is even more difficult to solve. Only by making customers truly satisfied can we penetrate into the hearts of customers and make customers more impressed with you;

(5) Do the return visit work in a timely manner. If the salesperson makes good use of the return visit skills, it will achieve unexpected results. If you want old customers to introduce you, you must keep in touch with customers. Only by constantly strengthening emotional communication, customers will When I think of you for the first time, I will be willing to patronize your business again and again. Many people think that there is no need to keep in touch, and customers will come uninvited when they should buy. In fact, this is a wrong idea. Return visits are also a kind of service, and customers are still very willing to enjoy high-quality services.