How do you understand words like "complaining" and "complaining"?

Think it's negative? Incorrect? Or thinking wrong?

In fact, for a company, learning to let employees complain freely is very helpful to the company.

Next, I'll talk to you about complaining.

Mayo, a professor of psychology at Harvard University, once conducted such an experiment:

In order to improve the enthusiasm and efficiency of their employees for a factory that manufactures telephone switches, Professor Mayo appointed a psychologist to talk to the employees in the factory, listen to their complaints, express their dissatisfaction with the company, and talk to them. During the process, experts cannot refute the conversation, and must patiently listen to the complaints of employees.

After a two-year experiment and more than 20,000 interviews between experts and employees, it was found that the efficiency of the factory's employees had increased, and the factory's output had risen sharply. The reason is that when employees have vented their dissatisfaction and been released, they will be more motivated at work.

After this experiment, Professor Mayo came to a conclusion: a company with employees who complain is more likely to be successful than a company where employees do not complain, or where employees take their grievances to heart. . This is known as the "Grumbling Effect", also known as the "Hawthorne Effect".

Why does the whining occur?

We always say: "Nine times out of ten, life is unsatisfactory."

Whether in work or in life, everything is smooth sailing, and things do not exist. Everyone will have some dissatisfaction more or less. This is a normal phenomenon.

Complaining may not seem like a particularly correct word, but dealing with it in a reasonable way can often solve many problems.

Japan's Panasonic Corporation has a smoking room in all its branches. The smoking room also has a mannequin of the company's founder, Matsushita Konosuke. If employees are dissatisfied with their work, or feel depressed, You can vent by hitting this mannequin of Konosuke Matsushita, until you know your heart is happy.

After the fight, there is also a passage recorded by Matsushita Konosuke in advance and said to the employees: There will always be differences, contradictions and dissatisfaction when doing things, but no matter what, we still have to remember that our goal is only one, and that is the prosperity of the nation. ,harmony.

After letting employees vent their dissatisfaction, their work efficiency will naturally be much better than before.

Therefore, complaining is actually a psychological way of venting, reducing negative attitudes and emotions. Correctly dealing with the complaining effect can also help you become a better manager and worker.

How to use the whining effect

1. Managers should let employees find ways to vent their emotions

A kind of catharsis of emotions is actually to balance the psychology. The most common saying of Matsushita Konosuke is "let employees speak out about their dissatisfaction."

Allowing employees to vent their psychological dissatisfaction can reduce many unnecessary conflicts. Employees are willing to express dissatisfaction. Managers can also find some problems in management, so as to come up with measures to deal with them, and employees have a more comfortable mood. Efficiency at work may also be improved.

2. Managers should learn to listen

If you want employees to express their complaints, managers must also learn to listen carefully, so as to be able to "complain" better.

Therefore, learning to listen requires managers to have an equal relationship with employees, so that employees are more willing to speak out about their dissatisfaction. If managers make employees feel uncomfortable, employees will only dare to be angry and not say anything.

No matter what the employee says when he complains, don't take it to heart, because what an employee often needs is an audience, and if he is willing to complain to you, it shows that he trusts you. For managers, it is a good thing, and your management is half the battle.

3. Establish an effective communication channel

For example, direct supervisors can regularly talk to employees alone, exchange ideas, and communicate in time if they have any questions; managers can also regularly hold some group activities or dinners with employees to communicate in a relaxed and pleasant environment; establish employee complaint mechanisms Give employees an opportunity to whine, etc.

4. Establish a harmonious team office environment

The atmosphere of a team has a great impact on work. Once there are too many estrangements, suspicions, conflicts, etc. between people in the team, the work results produced by such a discordant atmosphere can be imagined.

The whining effect is actually a communication problem. If there is any dissatisfaction in the team, you must learn to communicate in time to resolve conflicts.