The leader does not explain the work clearly, and is criticized after finishing it? Teach you 1 trick to get leadership and win trust
The leader does not explain the work clearly, and is criticized after finishing it? Teach you 1 trick to get leadership and win trust
I don't know if you have ever had such an experience?
After the leader explained the task, and after working overtime, he finally finished the work, waiting for the leader's praise with full expectation.
As a result, he said that it was not what he wanted, and he was even criticized. It was clear that the leader did not make it clear, and he finally scolded you.
Xiao Li, who just graduated this year, encountered such a thing and felt distressed, and even had the idea of leaving her job.
Xiaoli works as an assistant to the sales director in the company. A few days ago, the leader gave her a task, "Xiao Li, you organize a sales report for last month and send it to me."
"Okay." Xiaoli readily agreed and opened the sales system to download the data.
At this time, the question arises. There are more than a dozen of these data indicators. What do leaders want? Should the data of several areas be separated? Is it sorted by week or by month? Do so many products have to be partitioned separately?
Xiaoli recalled that the leader seemed to have only mentioned the sales report of the previous month, so he would sort it out so that the leader could find everything he wanted, and it also showed that I was careful in my work and provided comprehensive information.
So, she happily submitted a dense, thick and heavy report to the leader, imagining the leader's praise: "Well, your data is very comprehensive and you did a very good job."
As a result, when she handed over the materials to the leader, she did not look good at all, and even criticized her,
"This is not the data I want! It only needs the sales results. Why do you come in with so much? I have to look for it for a long time! Can you use your brain when doing things?"
Hearing this, Xiaoli felt aggrieved, and the tears couldn't help but stay. It was obviously because the leader didn't explain the matter clearly, and she worked hard to sort out a bunch of data but it was useless. Then she could only silently. Refresh the report.
The leader does not explain the work clearly, and is criticized after finishing it? Teach you 1 trick to get leadership and win trust
The leader does not explain the work clearly, and is criticized after finishing it? Teach you 1 trick to get leadership and win trust
Most of the problems in the workplace come from communication
At work, I believe that many people encounter similar things. The leader opens his mouth and the employee breaks his leg. There is no credit or hard work.
We are indignant and the leaders cannot explain clearly, and the leaders also feel that the employees are ineffective.
The reason for this is actually caused by the "communication funnel" effect.
In management, there is a work phenomenon called the communication funnel, which refers to the phenomenon that the team's communication efficiency at work decreases.
The leader does not explain the work clearly, and is criticized after finishing it? Teach you 1 trick to get leadership and win trust
As shown in the figure above, if what a person thinks in his heart is 100%;
When he expresses 100% of the things in his heart in words in front of others, 20% of these things have been missed, and only 80% are actually spoken;
The other party heard 80% of the speeches, because of the thoughts, environment, and various factors described by the other party, the other party actually heard only 60%;
From the ear to the brain, the information needs to be thought and understood. The actual understanding of the content is missed by 20%, and the other party only understands 40%.
Finally, when I went to execute it, I made a 20% result.
There is a huge difference from the 100% originally expected by the expressor, resulting in contradictions and differences. This phenomenon is the "communication funnel".
Obviously, Xiaoli and the leaders in the previous article ignored this problem, which caused conflicts at work.
Whether a manager wants to grow the team's business, or an employee wants to be promoted and raised in the workplace, both parties must reach effective cooperation, and the tacit understanding of cooperation comes from communication.
Only by reducing the communication funnel as much as possible in the work can the work be done better, and at the same time, the interpersonal relationship can be avoided due to incomplete information or misunderstanding.
In other words, as long as we are aware of the existence of the "communication funnel" in the workplace, we can avoid some problems.
The leader does not explain the work clearly, and is criticized after finishing it? Teach you 1 trick to get leadership and win trust
The leader does not explain the work clearly, and is criticized after finishing it? Teach you 1 trick to get leadership and win trust
How can you avoid ineffective work when you are tasked with leadership?
Now that we know that there are information omissions in communication, how can we avoid such problems?
In fact, it is very simple, just strengthen communication.
Take the previous case as an example, the leader put forward a request-"Organize a report from last month to me", which is a vaguely described request.
If what the leader thought at the time was 100%, then what she described might be only 40%.
And many leaders are often unaware of the problem, and even think that it is not their own problem, and blame it on employees.
But in fact, these details are precisely the key to the task, and they are often criticized because the details are not in place.
Therefore, as a subordinate, we can only exert our subjective initiative and actively consult the leader.
But if you ask for advice on all matters one by one, such as asking the leader
"Leader, what indicators need to be reflected in the report? Does the data of the area need to be separated independently? Should it be sorted by week or by department? Do products need to be listed separately?..."
It is estimated that the leader is also stunned, and even sends his subordinates impatiently,
"Such a simple thing, you can't use your brain?"
The final result may have been criticized again.
When you see this, you may think, "The leader can't explain clearly, and he's impatient when he asks. It's really tiring to go to work."
No way, in the workplace, no one can guarantee that they will not meet such a leader, but we can change our thinking and solve the problem in a different way.
As long as you remember this sentence - "Let the leader do the multiple-choice questions, don't do the quiz questions."
For example, you can ask the leader like this:
"Okay, then I will sort out the sales volume and sales amount of each area in the last month according to different products and different departments, and I will give it to you at about 16:00 this afternoon. Do you think this is okay?"
After you put forward a basic plan, the leader also has a concept in mind. If he thinks there is a problem, he will supplement it.
"Also sort out the month-on-month growth of sales, and also mark the three categories of products with the highest and lowest sales, and give them to me before get off work."
You see, does this solve the problem?
It not only ensures that the task results are consistent with the leader's expectations, but also shows a positive and thoughtful personal image.
The leader does not explain the work clearly, and is criticized after finishing it? Teach you 1 trick to get leadership and win trust
The leader does not explain the work clearly, and is criticized after finishing it? Teach you 1 trick to get leadership and win trust
From graduation to retirement, in our decades of career, we will inevitably encounter "unreliable" leaders and "unreliable" colleagues, and work often backfires.
In fact, these estrangements are not necessarily because the other party is "unreliable", but due to the limitations of cognition. The other party may not be aware of the existence of the communication funnel, nor do they know that it is the problem of their own expression. Because of this limitation, information gaps in communication have arisen, resulting in various difficulties in work.
But these are contradictions and differences that can be avoided, not completely irreconcilable issues.
Huang Zhizhong, a legendary debater in "Wonderful Flowers" once said,
Unsatisfactory life, nine times out of ten, is a problem of interpersonal relationships, and nine out of ten problems in interpersonal relationships are caused by communication.
As long as we improve our communication skills and strengthen communication with leaders and colleagues, we can eliminate information asymmetry and make ourselves feel like a duck to water in the workplace.
We may not be able to change the world, nor the will of others.
The only thing we can do is to change ourselves and make ourselves stronger until we have more choices and make the workplace our home.