The employee is gone, and the knowledge experience is also taken away: then you are not using the knowledge management method

Have you ever encountered such a situation at work:

When a new employee comes, in addition to document-type things, how to make him less stepping on the pit and get started quickly?

When there is a problem, I don’t know who can solve it immediately; after a lot of hard work, it turns out to be reinventing the wheel once I share it. At this time, everyone is confused.

After an employee leaves, his knowledge and experience are also taken away, and no one knows it. Those who will do it later will step on the pit again.

At this time, some people thought of doing knowledge management, and wrote down their knowledge, skills, and experience, so that when someone needs to use it, they can directly check the documents, so they send a special person to take charge, but in the end, they found that it was an image project, documents A bunch, either outdated or useless.

How should knowledge management be done so that knowledge, skills and experience can be transferred within the company and used by everyone at the same time?

The employee is gone, and the knowledge experience is also taken away: then you are not using the knowledge management method

1 What is knowledge management

Knowledge is knowledge, judgment, or skill acquired through study, practice, or exploration. Knowledge is usually divided into "explicit knowledge" and "tacit knowledge".

Among them, explicit knowledge is knowledge that is easy to use words, pictures and numbers to compile, and tacit knowledge is individual knowledge and knowledge that is difficult to express clearly, such as belief, insight, experience and "know-how".

Knowledge management is the activity of planning and managing knowledge, the process of knowledge creation, and the application of knowledge. Knowledge management manages explicit and tacit knowledge, aims to reuse existing knowledge and generate new knowledge to achieve goals, and helps organize the process of learning. From a company perspective, knowledge management is about ensuring that team skills, experience and expertise are used and passed on within the company.

The employee is gone, and the knowledge experience is also taken away: then you are not using the knowledge management method

2 Why it doesn't work

Knowledge management is so important to the development of an enterprise, so everyone has a variety of ways to do knowledge management.

1. Misunderstandings about knowledge management

One of these misconceptions is that knowledge management is only about documenting knowledge for sharing; another common misconception is that knowledge management is about capturing lessons at the end of a task for use in future projects.

In this case, only codified explicit knowledge can be shared. Because explicit knowledge lacks context and can be interpreted differently, it is easy to share but does not ensure proper understanding or application.

Tacit knowledge contains context, but it is difficult to codify. It exists in the minds of individual experts, or in social groups and situations, and is often shared through interpersonal communication and interaction.

2. Unwilling to teach housekeeping skills

For knowledge to be transmitted, it needs to be summarized and written. This is extra work. If there is no benefit, it is difficult for people to have the motivation to do it. If it is a semi-mandatory way for everyone to contribute experience, employees do not see their own interests. value, the enthusiasm is not high.

Besides, there is a saying that "teaches the apprentices, starves the masters to death." If this situation cannot be reversed, it will be difficult for people to show their housekeeping skills. Even if you take it out, it's still superficial and has little effect.

3. Textual knowledge has no context

Except for a template, for skills and experience, these are all contexts of use. Without context, they are useless, and even if they are used forcibly, they are dogmatic.

Any knowledge and experience, once disseminated through words, becomes definite information and there is no room for negotiation.

Some solutions are the result of compromise, so after the process is completed, it is written down. This is the result, and the reason is forgotten, so it becomes a dogma.

4. Not updated in time

For documentation, the most troublesome thing is to update, and the most fearful thing is that the documents you see are outdated, such knowledge is better not to read.

However, the update requires more time, energy, and money to go in, so it is effective, which requires the company to invest all the time, but there is no obvious output, so gradually, this project has become an image project. When you need it, pull it out to take a look, and when you don't need it, stay in the corner.

The employee is gone, and the knowledge experience is also taken away: then you are not using the knowledge management method

3 How to do knowledge management

Because knowledge exists in people's minds, and people cannot be forced to share their own knowledge or pay attention to the knowledge of others, the most important part of knowledge management is to create an atmosphere of mutual trust and encourage people to share knowledge or pay attention to others' knowledge. Even the best knowledge management tools and techniques won't work without incentivizing people to share knowledge or pay attention to the knowledge of others.

In practice, knowledge management tools and techniques (for human interaction) and information management tools and techniques (for codifying explicit knowledge) are used jointly to share knowledge. Trusting working relationships and a no-blame culture are especially important for knowledge management.

1. Explicit knowledge

For explicit knowledge, this is more about writing it down, in the form of templates, templates, standard operating procedures (SOPs), etc. Information management tools and techniques used to create connections between people and knowledge can effectively facilitate the sharing of simple, explicit explicit knowledge.

There are various ways to record knowledge, some use paper registers, some use electronic documents to save in a fixed location, and now there is one way, and that is the wiki way, which is a good way to preserve knowledge Information management tools.

Everyone can write, everyone can update, and everyone can view, such a system can solve the problem of updating the old and difficult problem, and everyone's participation can expand this knowledge management to everyone, and the search function can make everyone like it use, willing to use.

By adding interactive elements, such as the "connect with me" feature, users are able to connect with lessons learned posters and ask them for advice related to specific projects and situations. In this way, the use of information management tools and techniques can be enhanced.

Interaction and support also help people find relevant information. Asking directly is often an easier and faster way than searching for keywords. Search keywords are often difficult to use because people may not know what keywords or key phrases to choose to find the information they are looking for.

2. Invisible knowledge

Invisible knowledge can not be written down, it needs to be passed on by word of mouth, which requires informal socialization and online socialization.

Online, you can use the form of forums to conduct open-ended questions and rewarded answers.

While offline, interest groups and knowledge sharing activities such as lectures and seminars can be conducted.

In the previous company, every Friday at noon, everyone didn’t go out to eat, but ordered pizza, coke, etc. While eating, everyone shared on a topic. The sharing here is not only talked about, but also needs to be discussed and carried out on the spot. Simulation, so that knowledge can be passed on, and at least one can know who should be contacted when a problem arises.

First of all, organizing high-frequency and ceremonial knowledge sharing activities can create a learning atmosphere.

Secondly, ensure that all relevant personnel are involved and establish a cognition of the knowledge structure of others; help employees to empathize and understand the thinking logic behind the actions of others;

Finally, pay special attention to the sharing of experience on failure, compromise, and workaround. These are valuable experiences that are exchanged for stepping on pits.

3. Circulation is the most important

Of course, we need to play the role of sharing. In fact, in our daily sharing process, we need to cultivate the habit of summarizing employees. After all, to share, you must first have something.

Generally speaking, after working for a period of time, it is necessary to hold a review summary meeting. At this meeting, everyone makes their own summary, and then they can share in more detail according to their own summary.

Of course, after finishing the summary, it is most important to use it, so that everyone can form a habit. For example, the use of various templates needs to be unified by everyone. When you need to use relevant experience, you need to communicate more, so as to be more efficient.

The employee is gone, and the knowledge experience is also taken away: then you are not using the knowledge management method

4 write at the end

Knowledge management is the accumulation of knowledge within a company, allowing the entire organization to share knowledge, even if someone leaves, the knowledge is still accumulated internally.

For explicit knowledge, only knowledge management tools such as wiki should be used to record it, while for invisible knowledge, seminars and sharing sessions should be used to keep knowledge in the minds of employees.

This knowledge can be used to generate new knowledge when it needs to be used, which is the best posture for knowledge management.