Sales Talk: Face the customer's question, answer this way, so that you will no longer miss the order inexplicably!
Salespeople spend most of their work time with customers, either introducing products to customers or answering customer questions. But one mistake most salespeople make when talking to customers is that if you answer a prospect's question with "yes" or "no", you may have missed the opportunity.
Sales Talk: Face the customer's question, answer this way, so that you will no longer miss the order inexplicably!
When a prospective client asks me a yes or no question, I never answer yes or no, I always answer him with a question.
Doing so establishes two sales goals:
I will control the product description.
I will probably broker the deal now.
Think about it, when a prospect asks you a question, nine times out of ten it's a buy signal. How do you answer questions? As a marketer, when a prospect asks a question or expresses interest in buying, you should do everything in your power to respond. If you know the answer to a question is yes, usually you will automatically give an affirmative answer.
Sales Talk: Face the customer's question, answer this way, so that you will no longer miss the order inexplicably!
E.g:
● "Do you have this style?" Yes
●"Are there any green ones?" Yes
● "Can you deliver on Tuesday?" Yes
●"Are these in stock?" Yes
All of the above affirmative answers are wrong, not only wrong, but unnecessarily prolonging the closing of the deal. You have another tendency to answer your prospect's questions often in a straightforward manner.
Sales Talk: Face the customer's question, answer this way, so that you will no longer miss the order inexplicably!
E.g:
● "How long does it take for your delivery?" Usually two weeks
● "How long ago do I have to notify you?" Twenty-four hours.
● "When will the new model come out?" January 30.
These answers are all wrong, too!
The right thing to do is to use the prospect's question to confirm the transaction.
In other words, after getting the signal, you should come up with a question to answer the prospect that both includes the answer and confirms the prospect's willingness to buy.
Sales Talk: Face the customer's question, answer this way, so that you will no longer miss the order inexplicably!
It's not as complicated as what I just said.
E.g:
●"Do you want this style?" Is this style what you want?
●“Are there green ones?” Do you want green ones?
●"Can you deliver on Tuesday?" Are you in a hurry?
● "Are these in stock?" How much do you need, do you need it now?
● "How much time do you need to deliver?" When do you have time on your side?
● "How long must I notify you?" How often do you usually notify?
● "When will someone come?" When is it convenient for you?
Through rhetorical questions, we can not only answer the customer's question, but also understand the needs of the customer, and can also take the next steps to answer according to the customer's feedback.
Sales Talk: Face the customer's question, answer this way, so that you will no longer miss the order inexplicably!
You can also answer directly but still ask contributing questions.
E.g:
● "When will the new model come out?" January 30, but there are promotions for buying printers now. You can learn more about which method works for you
●“Do you have any recommenders?” Here is a list, if the list of recommendations is satisfactory, can we get the first order?
Sales Talk: Face the customer's question, answer this way, so that you will no longer miss the order inexplicably!
Magic Recipe:
Identifying the buying signal is the selling principle.
It is quite difficult to create "garden-response questions", which requires creativity and practice.
The characteristics of professional shop shop masters are not in a hurry, but naturally and smoothly.
This is usually the characteristic of those who are very good at sales.
Is there a secret to perfect questions and answers?
Yes! Keep practicing!