Sales must learn! If you don't understand these speaking skills, don't say you can chat!
We all know that every word you say in the workplace will definitely spread, so many people's careers are ruined in one mouth. This is especially true of sales, an industry that needs to be supported by mouth. If you can’t even speak, and even offend customers without knowing it, do you still expect customers to buy your products!
Sales must learn! If you don't understand these speaking skills, don't say you can chat!
But many people still repeatedly commit the "seven deadly sins":
- In the face of "strange people" and "acquaintances", prepare two sets of chat systems
When you face acquaintances, treat them in the most comfortable and suitable way; when you face strangers, you have to be cautious. You need to understand the character of the other party through contact and find the most suitable chat state .
When these two types of people appear at the same dinner table, you should be a little restrained towards acquaintances and ask more questions about strangers. Only when you have mastered the necessary basic materials can you judge whether this person is a serious person or an informal one. people. Pinch the scale will be more accurate.
You can't act recklessly because you have acquaintances present. In the end, you often lose the face of your friends and yourself.
Sales must learn! If you don't understand these speaking skills, don't say you can chat!
- Don’t do closed-loop answers, throw the conversation back
When most people communicate, they will choose the topic they are good at or like to chat, and throw the questions he asks to him, the other party will be very happy, and you will be happy too. You only need to add some after the other party finishes speaking, "Really?" "Huh?" "What happened later?" This topic is estimated to be discussed for a long time.
It doesn't matter if you don't understand, there's nothing more satisfying than telling someone who doesn't understand but shows interest to hear what you're good at.
Sales must learn! If you don't understand these speaking skills, don't say you can chat!
- "Sorry I speak more directly" is the most pale explanation
Don't expect at any time that after you say something directly hurtful, using "I'm sorry I'm more direct" will minimize the damage. Language damage is like a knife, and there is no panacea for hurting the other party that will instantly restore people to normal.
People will only remember your hurt. So when you're going to talk harshly to wake up the other person, using pauses will be more effective than this remedy. If you want to say it, don't be afraid to tear your face, and if you think it's serious, don't say it.
It's impossible to be good at getting cheap, and to hope that the other party will forgive you immediately after speaking harshly.
Sales must learn! If you don't understand these speaking skills, don't say you can chat!
- Everyone likes to be complimented, but try not to exceed three sentences
If you praise a lot, a fool can hear it as fake, just like a rare thing is precious, a proper compliment will make people feel sincere. Compliments should come from the heart, but with skill.
Sometimes "you look so good today" is more practical than "you look so pretty in this dress" because maybe you don't remember if she wore the same dress yesterday.
For girls, direct and excessive praise will win favor for a while, and then end up with a glib impression. If you compliment a lot, the other party will become immune, and you will feel nothing about your compliment. It’s like saying the usual things, then your compliment will not have any effect.
Sales must learn! If you don't understand these speaking skills, don't say you can chat!
- If the other party doesn’t want to answer, don’t keep asking
There are always some salespeople who are eager for quick success and quick success, trying to get customers to buy their products quickly. When customers want to consider or for some reason do not want to say some questions, salespeople still break the casserole and ask to the end.
When we talk to people, we need to learn to observe the face. If the other party doesn't answer some questions, don't hold it. This will make each other embarrassed and lose the image in the other party's mind, which will only make the other party feel that you are rude .
Sales must learn! If you don't understand these speaking skills, don't say you can chat!
- The "talking material" of chat comes from daily fragment reading
This is especially suitable for that kind of colleague relationship, eating together at noon, meeting in the tea room in the afternoon, and occasionally chatting a few words to pass the embarrassment.
Rather than chatting about coworkers' scandals and leaders' gossip, it is better to spend ten minutes every day browsing the daily news and gossip, which will basically become the most basic conversation material.
In particular, salespeople should pay attention, you will meet all kinds of customers, and you do not know which field they belong to. If you cannot answer the topic thrown by the other party, or you cannot answer the question, or even pretend to know it without knowing it, It will really give your image a big discount!
Sales must learn! If you don't understand these speaking skills, don't say you can chat!
- Develop a hobby or two and make it part of your conversation
Eight hours you belong to work, eight hours outside you belong to yourself. Many successful people use the time outside of these eight hours to distance themselves from others. You have to be a self-disciplined person, develop your own hobbies in your own time, even if it is cooking, watching movies, if you persist for a long time, you will gain a proficient skill and talk.
Try to pick one or two more popular things to do, and you will easily get more feedback from the crowd. If you want to become a person who can speak well, please start by enriching your life.
Sales must learn! If you don't understand these speaking skills, don't say you can chat!
- At the end of the topic, leave the topic to the next person
When your speech is too long, try to drop the topic to the next person at the end of the thread.
There's nothing wrong with being the center of the conversation by saying a few more words on a topic you're interested in, but remember to throw it out after you're done to get others involved. Communication is a two-way process, don't be a one-man show.
When communicating, sales staff should not introduce products by themselves without giving customers the opportunity to ask questions and express their opinions.
Sales must learn! If you don't understand these speaking skills, don't say you can chat!
- It is "humor" when used correctly, but "silence" when used incorrectly
Humor is innate, it's not something that can be performed by memorizing jokes or jokes. Don't play hard by rote memorization. It's a trivial matter to hurt your self-esteem, and it's more troublesome to leave a shadow.
Many salespeople think that some humorous topics can bring a relaxed atmosphere, and it is true, a humorous person is welcome wherever you go. However, if a shy person does not have this skill, he should not try it easily, otherwise it may become a "cold joke" and the atmosphere is extremely cold.
If you don't have a sense of humor, being serious is just as likable.
Sales must learn! If you don't understand these speaking skills, don't say you can chat!
A person who can talk in the workplace will be very popular, which is a manifestation of a person's high emotional intelligence; a person who can talk in the sales field will indeed be more liked by customers. If your emotional intelligence is not high enough, and your language art is not very good, then after reading this article today, you must be careful of the "thunder" here, and don't step on it!