Do sales afraid of customer questions? Master these 5 laws and let customers place orders quickly!
Nowadays, many salespeople are particularly worried about customers' questioning opinions when selling products. They think that if the customer asks too many questions, the sale will not be completed. Some salespeople can't handle customer questions well, resulting in the failure of the transaction. The following is me The five golden rules of sales skills training summarized, I hope to be helpful to you.
First: When you can't understand the real problem of the customer, try to let the customer speak
Many salespeople have some misunderstandings in the early stage. They always talk about themselves when they meet customers. After you have introduced the products, you still don’t know what the customers think. You have to say everything you need to say. Clients stare. Therefore, the salesperson must try to let the customer speak during the sales process, and you need to understand the customer's opinion by constantly asking questions. If the client doesn't open his mouth, and you don't have the ability to read minds, how do you know what the client thinks? Salespeople need to understand that what the customer thinks is the indicator of your marketing strategy choices.
Do sales afraid of customer questions? Master these 5 laws and let customers place orders quickly!
Second: agree with the customer's feelings
When faced with sales, many people will take the opposite form, because they feel that the salesperson is simply selling products and will not understand the concerns of customers. A good salesperson will think from the customer's point of view, agree with the customer's feelings, and provide the customer with a perfect solution. When the customer feels that you are on his side, he will trust you and then recognize your product. .
Do sales afraid of customer questions? Master these 5 laws and let customers place orders quickly!
Third: Grasp key issues and let customers elaborate
"Restate" the customer's specific objection, understand the customer's needs in detail, and let the customer explain the reasons in as much detail as possible on key issues. This question is the key to breaking through the customer's purchasing motivation. If the salesperson is not careful enough or does not know how to ask questions, and miss this opportunity, you may lose an order. Therefore, in the process of communication with customers, sales staff must pay attention to listening and find key problems.
Do sales afraid of customer questions? Master these 5 laws and let customers place orders quickly!
Fourth: Confirm customer questions and answer customer questions repeatedly
What you have to do is repeat what you have heard, this is called first follow, understand and follow the part where the customer and yourself identify with each other, this is the channel of the final deal, because doing so can understand whether your customer knows the benefits of your product , can also deepen the customer's impression of the product advantages, which lays the foundation for you to guide the customer to the final success.
Do sales afraid of customer questions? Master these 5 laws and let customers place orders quickly!
Fifth: Let clients understand the real motives behind their objections
The communication process with customers is not always smooth, and there will be objections to a certain problem. At this time, the attitude of the salesperson must be good, not arguing with the customer, but explaining the reason to the customer. When the customer sees the motivation behind it, the sales can start from here, think and say the value that the customer needs, then the estrangement between each other will be eliminated, and only in this way can a real relationship of mutual trust be established with the customer.
Do sales afraid of customer questions? Master these 5 laws and let customers place orders quickly!
One last word for you all!
The objection is to climb the ladder of sales success. They are an important part of the sales process, and how you respond will make or break your sales.