Workplace Interview Skills (5)
- What gives you a sense of accomplishment?
Answer prompt: Do my best for your company and do my best to complete a project.
- What is the most important thing in your life right now?
Answer Tip: For me, getting a job in this field is the most important thing, and being able to work in your company is the most important thing to me.
- Why are you willing to work in our company?
Answering tip: You should be extra careful about this question. If you have done research on the unit, you can answer some detailed reasons, like "The company's own high-tech development environment attracts me.", "I was born in the same company. In the same era, I hope to enter a company that grows with me.", "Your company has been developing steadily and has been very competitive in the market in recent years.", "I think your company can provide me with A different development path.” This all shows that you have done some research, and it also shows that you have a more specific vision for your future.
- Have you ever had an argument with someone else? How did you solve it?
Answer prompt: This is the most sinister question in the interview. In fact, it is a trap set by the examiner. Never say anyone's fault. You should know that successfully resolving conflicts is a necessary ability for members of a collaborative group. If you work in a service industry, this question becomes the most important part. Whether you can get the job will depend on the answer to this question. The examiner wants to see that you are mature and dedicated. They use this question to learn about your maturity and ability to deal with the world. In the absence of external interference, it is the correct answer to solve it through compromise.
- Question: What has you done that you are most proud of?
Answer Tip: This is an opportunity given to you by the examiner to show your ability to control your destiny. This will reflect your potential leadership skills and your potential to be promoted. If you apply for a service unit, you are likely to be invited to lunch. Remember: your future depends on your knowledge, your social skills and your overall performance.
- When you are new to a department, one day a customer comes to you to solve a problem. You try to make him satisfied, but you cannot always satisfy the masses. He complains that your department is inefficient. What do you do at this time?
Answer prompts: (1) First, I will keep calm. As a staff member, it is normal to encounter various problems at work. The key is how to recognize them, deal with them actively, and handle them properly. (2) Second, I will reflect on the reasons for customer dissatisfaction. The first is to see if it is because you have not thoughtful about solving the problem, the second is to see if the customer does not know the relevant service regulations and put forward requirements that exceed the regulations, and the third is to see if the customer understands the relevant regulations. But the request made is unreasonable. (3) Again, take relative countermeasures according to the cause. If there is something wrong with me, I will make reasonable arrangements in accordance with the service regulations and explain it to the customer; if the customer does not understand the policy and the misunderstanding caused by it, I will give him a further explanation to eliminate his misunderstanding ; If it is the client's request that does not comply with the policy, I will clearly point it out to him. (4) Again, I will explain the handling of the whole thing to the leader, hoping to get his understanding and support. (5) I will not lose my enthusiasm and enthusiasm for work because of complaints from customers, but will, as always, keep in mind the purpose of serving customers, and strive to be an employee who is trusted by leaders, reassured by the company, and satisfied with customers as soon as possible.
- What are the foreseeable difficulties you have with this work?
Answer tips: ① It is not advisable to directly state the specific difficulties, otherwise it may make the other party suspect that the applicant is not good enough. ②You can try roundabout tactics and express the applicant's attitude towards difficulties - some difficulties in the work are normal and unavoidable, but as long as there is perseverance, good cooperation spirit, and careful and sufficient advance preparation, any difficulty can be overcome.
Analysis: Generally, when this question is asked, the interviewer has a higher hope, because they are already discussing the details of the work, but the answer in the conventional way of thinking has been "deceived" by the interviewer again. When the interviewer asks this question, there are two purposes. First, look to see if the candidate is good at speaking out if the difficulty is something that is generally unavoidable in the role. Second, I want to see if the applicant's method of solving difficulties is correct, and whether the company can provide such resources. Rather than trying to understand the candidate's attitude toward difficulty.