When the department is in a meeting, an important customer calls, what should I do?

A dozen people from the department are sitting around a table. The manager of the department is talking freely. Everyone looks up and listens very attentively. At this time, your mobile phone suddenly vibrates. At first glance, it is a very important customer and involves a large order. What should I do? ? To take or not to take?

What should I do if I take offense to the leader, but not to offend the client? This issue is actually discussed on a case-by-case basis.

Situation 1: The department manager is empathetic, but the customer is tricky.

In this case, it is better to choose, go out to answer the customer's phone first, and coax the customer. After the meeting, stay and explain to the manager. The empathetic manager will definitely understand you. After all, he also wants the department to perform better.

Situation 2: The department manager is irritable and irritable, and it is easier for customers to negotiate.

In this case, it is also a good choice. Hang up the customer's phone first, have a good meeting, and call the customer back after the meeting. Problem solved easily.

Situation 3: The department manager is short-tempered, and the customer is not easy to mess with.

If you go out to answer the phone, maybe the manager will get angry, "The customer's phone is so important? Didn't you see it during the meeting? Let a dozen people wait for you alone? The customer pays you or the company pays you? Not a newcomer? "You don't understand this politeness?"

If the customer hangs up, in case the customer thinks that you don't pay attention to him, he will look for another place as soon as he turns around. After a meeting, the list will run away.

This situation is too complex and requires adaptability. If what the manager is saying is really important, you can hang up the customer and reply with a text message "Sorry I'm in a meeting right now, I'll call you back later". If the manager is talking about something that has little to do with you, you can consider going out and answering the customer's phone first, to get a brief understanding of the situation, and then explain that you are in a meeting now, and talk about it later~ As for the manager, the call record will be displayed after the meeting. Just explain to the manager why the call must be answered~