For those of us who have just entered the workplace, doing these three things will make you quickly recognized

Let me tell you directly about my experience during my internship in the past month.

My day job is in an IELTS testing agency as a client operation. There are a total of seven people in our department, one is a regular employee, and the other six are interns. The interns are scheduled weekly to ensure that three interns work in each class. When I first joined the company, some of the six interns had worked in the company before and were very familiar with the business; some had been employed for a month and had a preliminary understanding of the business, and some had just joined the company like me.

The internship salary is: day shift (9:00-16:30) 120 yuan, evening shift (16:30-23:00) 150 yuan, with certain performance rewards.

Since work needs to connect with customers, you will basically be connected to work in the morning and evening, that is, three to four days a week, fourteen hours a day, and you are really busy when you go to work. Although it is very tiring, I feel very exercised and cherish this internship opportunity.

For those of us who have just entered the workplace, doing these three things will make you quickly recognized

As a newcomer, because I have no experience with my work before, the principle I set for myself at the beginning is to ask more, listen more and talk less. After a month like this, I have a little bit of experience.

First, it's better to take the time to understand the company and the work system first, rather than familiarizing yourself with it as you go.

Don't pretend to understand when you first joined the job, and don't be embarrassed to ask if you have any doubts, because what you don't understand may be encountered frequently in the next job, and it is impossible for you to keep this question vague. And in the early days, you don’t know what no one will say about you, and then asking the same questions as a novice will inevitably make others think you are unreliable.

At the beginning, I didn't even know the backend OA system of our company. At this time, I asked an intern who arrived before me to help me explain what and what is in the OA system, where to submit it, and where to view it. To new customers, where can I see feedback from leaders. It took me more than half an hour to figure it out in one breath, and I was much smoother next time.

And a brand new intern I joined at the same time, didn't I think it was the backend of the system? I registered an account and tried to find it myself, but I often couldn't find "Hey, where is this report uploaded?" I asked again and again, and sometimes everyone ignored him, and he scratched his head anxiously.

Maybe this is the smallest detail, but a new person with a method will have a more stable performance and save time to learn other information.

For those of us who have just entered the workplace, doing these three things will make you quickly recognized

Second, being good at communication is a cliché, but it is always important.

Especially for the content that requires multi-person cooperation, handover or coordination, you should express your own meaning as completely as possible, so as to effectively avoid differences in subsequent work, and to avoid involving yourself in case of problems in the next work. Go in, don't know what to say.

Several of our interns get off work on a shift system. Every time I get off work, I will sort out my work content, such as which customer has already consulted and uploaded information, and which customer has just arrived in the promotion stage. Then go to get off work in a cool and refreshing way.

There is such a small incident in the past month that I remember very well. There was a girl who joined me at the same time. At the beginning, I made a lot of small mistakes because I was not familiar with the business. The leader was more concerned about this and emphasized it to her several times. Later, the girl was more afraid of the leadership, and would often talk about "I was wrong". Once, the leader discussed a problem with another intern, and her name was mentioned in the conversation. She subconsciously said in a dazed state: "I was wrong!" It's really not advisable to take the habit of taking it all on yourself. The leadership was also very embarrassed at the time.

What is the problem? It was this classmate who was too nervous, and there was no basic communication between her and the leader. What is communication, it is the exchange of information between you and me. As for this classmate, she was nervous when the leader said it, and she absorbed very little information, and she said "I was wrong" just to escape and didn't convey any information. Even if she said 100 lines of "I was wrong", she was not communicating with anyone.

For those of us who have just entered the workplace, doing these three things will make you quickly recognized

Third, the work of newcomers is repetitive and boring, and they use rippling thinking to make themselves grow.

One month after I joined the company, I found that some colleagues in our team started to work overtime non-stop. Because the work is not familiar. But are you going to keep working overtime? Low-efficiency and high-intensity work will not only be unbearable for you, but also make others think that you are incompetent. If there is a good opportunity in the future, do you think the leader will consider others or you first? Complain about shirk? If you can’t do this job, someone else will always do it. Since you chose this job, even if you find yourself dissatisfied after joining the job, you must be responsible for your job before you leave. And after you improve your work efficiency, you may have more opportunities, and your view of work may also change.

In addition, some small skills taught by the elderly may also save you a lot of time. You can also summarize the rules of these things yourself. What are the similarities and differences between the customer who came to ask questions yesterday and the customer who came to ask questions today, and how you respond to this customer may be retained to pay.

Here I share a concept that my leader taught me, called ripple thinking, also called concentric circle thinking.

One time, I heard Luo Zhenyu, the founder of Luo Ji Siwei, talk about a college student who had not yet graduated to their company for an internship. Because he had no work experience, he was placed in a customer service position. All he did was answer customer complaint calls and so on. Trivial, very boring kind. However, the intern did not dislike this job. In addition to completing his own work every day, he would also review the customer calls received on the day before leaving get off work, classify the problems raised by customers, and classify each category. How to solve and deal with the problem when it occurs, has also made a detailed summary and record.

When other colleagues encounter problems at work, they often use his work summary as a reference. Later, this document of his has gradually become the work guide and standard process for customer service positions, and the company even uses it. Come for pre-job training. The intern became an expert and authority on customer service throughout the company, and was eventually hired ahead of schedule.

Ripple thinking, as I understand it, is that many newcomers in the workplace are doing very simple and repetitive things, then a step-by-step review analysis and induction can spread the benefits. This is the learning ability to enter the workplace.

I know that I am a brand new person, and I have only been on the job for a month, so I don't dare to say anything, but I do a weekly summary of how many clients I have accepted this week, what questions do they have, and how do I respond . I hope I can persevere. Writing this article today is to cheer myself up.

Finally, I joined the company for a month, and after writing this article, I was a little excited! I remembered the sentence "The Beauty of the Beginning" in the previous textbook:

For life, the end is tempting, but the starting point is even more precious. The loss of beauty at the end of the moment is not a big deal. The scary thing is that I can't find a new starting line, and I lose the power and beauty that is greatly cheered up in the "preparation" sound.

The beauty of the end belongs to the winner; the beauty of the beginning belongs to everyone. And consciously entering the starting point and mobilizing one's future is a kind of victory in life.

I am now at the starting point, and I wish every newcomer in the workplace, including me, that they can learn how to be human and improve their work skills.