After the customer gave a bad review, the delivery boy harassed him every day, and the merchant's reply made the customer angry!
Many office workers do not have time to cook and bring them to the company to eat at noon, nor do they have time to find a restaurant to eat, so ordering takeaway has become the best way for many office workers to solve Chinese food.
However, people occasionally encounter some problems in the process of ordering take-out. For example, after placing an order for a long time, the fast food is still not delivered to the company; or the food is too unpalatable and completely different from the description in the picture; or the wrong meal is delivered, Because that's not what you ordered at all.
After the customer gave a bad review, the delivery boy harassed him every day, and the merchant's reply made the customer angry!
In such a situation, many people will give each other a bad review. If the food is delicious and the service attitude of the merchant is good, everyone will not be stingy with this praise; on the contrary, if the food is not good and the service attitude is extremely poor, it is understandable to give a bad review. However, a bad review may cause customers to fall into endless disputes and make people tired to deal with them.
Xiao Chen, who works in first-tier cities, often orders takeout. She is well aware that it is not easy for people in every industry and industry, and she easily does not give comments to others. A few days ago, the takeout she ordered at 11 o'clock was only delivered at 1:30, and the company's working hours were exactly 1:30, so she had no time to eat, so she could only sneak a few bites of rice and then dump it. meals. By four o'clock in the afternoon, she was already so hungry that her chest was on her back. The more Xiao Chen thought about it, the more angry he became, so he went to the food delivery platform and gave the other party a bad review.
After the customer gave a bad review, the delivery boy harassed him every day, and the merchant's reply made the customer angry!
In order to avoid possible troubles, Xiao Chen deliberately chose anonymity when writing his review and submitted it. However, the next day I still received a strange call, the other party said that he was the rider who delivered the Chinese food yesterday. The rider said that the cause of yesterday's dinner delivery was not on him, but on the business.
He rushed to the restaurant shortly after receiving the order. But there were some malfunctions in the restaurant, which delayed for a long time. While waiting, he tried to call Xiao Chen several times, but no one answered the phone. Xiao Chen thought that being late was being late, and he made so many excuses that he didn't want to hear so much explanation from the other party, so he hung up the phone. Unexpectedly, the delivery boy called again in the afternoon. Xiao Chen was in a meeting with the customer and hung up the phone.
After the customer gave a bad review, the delivery boy harassed him every day, and the merchant's reply made the customer angry!
Xiao Chen thought it was over like this, but he didn't expect the takeaway brother to call on the third day, hoping that she could delete the bad review. Because this bad review is very unfavorable to him and very unreasonable. Xiao Chen felt that this takeaway brother was too annoying, so he called the restaurant to find out the situation. The restaurant replied: It did happen that day, but the customer can cancel the order by himself, but you have not cancelled it. So Xiao Chen is also at fault. Xiao Chen said: Can't you call me and tell me if something happens? Although I have been in the meeting until one o'clock, I have not seen your restaurant calling me! The restaurant repeated what he said just now, blowing Xiao Chen furiously.
After the customer gave a bad review, the delivery boy harassed him every day, and the merchant's reply made the customer angry!
The restaurant is totally shirking the blame. You are the "victim", but you are the one at fault. Xiao Chen didn't want to be harassed one after another because of this time, so he deleted the bad review.
What is your opinion on this? Welcome to share in the comment section!