The neighbor signed for the express delivery on behalf of the customer, and lost 2,000 yuan for the lack of something. The courier brother: the company is even more unreasonable
When it comes to the profession of courier brother, I believe that many people are familiar with it, because online shopping has become the mainstream shopping method for most people. After the customer places an order, the merchant will deliver the goods immediately, so the express delivery link has become indispensable. Therefore, the profession of courier brother was born. Now with the growing scale of online shopping, the number of employees in the express delivery industry is also increasing rapidly. However, in the process of sending and receiving express mail, there are often some accidents. situation.
A few days ago, when Xiao Zhao was delivering the package, he called a customer. The other party said that he was out of town, but he communicated with the neighbor and asked the delivery boy to go to the neighbor to sign for it. At that time, the customer bought three red wines on the Internet. However, on the fourth day after the other party's neighbor signed the receipt, the other party found Xiao Zhao and said that he had one less product. At that time, Xiao Zhao's first reaction was to go to the distribution site to transfer video surveillance, but unfortunately, the surveillance was just a decoration, and it was broken long ago.
However, when the company learned about the incident, it gave Xiao Zhao a fine of 2,000 yuan. But Xiao Zhao felt that this matter was not his responsibility, because when the neighbor signed the bill, he clearly remembered that he had transported three pieces of red wine, and because he had to swipe his card to take the elevator, Xiao Zhao took the These three red wines were carried to the 13th floor by the other party. However, after Xiao Zhao communicated with the leader, the leader did not ask Xiao Zhao what the reason was, and only asked him to quickly apologize to the customer and pay 2,000 yuan in compensation. However, he did not pay the money until Xiao Zhao left at the end, because Xiao Zhao felt that this matter was not his responsibility at all.
- There are many accidents in express delivery
Similar situations are not uncommon for express delivery practitioners in their daily work. Some customers say that after they sign for the express mail, when they go home and unpack it, they say that there is less content inside. So put the blame on the courier brother, and even more excessive, even if the takeaway packaging is damaged, the courier brother must be held accountable. But people who have delivered express delivery know that many express delivery will inevitably encounter some bumps in the process of delivery, but most of them will not damage the items inside. However, if a similar unexpected situation occurs, the courier brother still has to bear certain responsibilities.
- The company stands on the customer's side, and the grassroots employees are helpless to take the blame
Many Internet companies now have a surprising preference for customers. According to the company's corporate culture, customers are the gods of all employees. Therefore, when an emergency occurs, the company is on the side of the customer, because now major companies are fighting for service, and the consumer who has good service is easy to pay. Therefore, when various problems arise, the grass-roots employees will take the blame.
Do you think that who should be responsible for the loss of the item after the neighbor signs for it? Do you think it is appropriate for the courier to take responsibility?