The delivery boy delivered the meal over 5 minutes, the customer gave a bad review, and the customer was dumbfounded by a text message
In the workplace, because I often work overtime, everyone will choose this meal to be simpler. Because the company has too much work, it is too slow to go out to buy food and cook, and it takes time to go to the restaurant, so I simply go to the takeaway platform. Ordering food can save yourself the time to go out, and you can eat it directly after the takeout is delivered, which can improve work efficiency and finish the work earlier. Yesterday, a delivery boy shared his story with me:
Two days ago, he was delivering meals to a customer. Because of the heavy rain that day, the time for the business to deliver meals was relatively slow, so he exceeded the delivery time by five minutes. As a result, after the customer got the takeaway, he didn't say thank you to the delivery guy, but complained to him on the platform, saying that the delivery guy was slow and had a bad attitude. And the takeaways were all wet. There is water on the box. After a few minutes, the customer received a text message from the delivery boy: Hello, brother, it has been raining heavily today, you know, I called you and your phone has been on the call with me. I was waiting for you downstairs in the heavy rain for more than ten minutes. Although it is said that a bad review of yours is a matter of moving your fingers, for me, the consequences are very serious. The platform not only deducted my money, but also Several other customers' orders were not delivered, and this is also delayed. Thank you for making me completely give up on the food delivery industry.
When customers see this message, they are dumbfounded. Because there was an important matter to explain to a colleague today, he made a phone call for more than ten minutes, so he didn't know that the little brother outside called him. He thought it was the delivery guy who was late and was late, so he immediately called the delivery platform and said he had withdrawn the complaint and apologized to the delivery guy.
Let's see what netizens have to say:
My child ordered a beef rice, but the takeaway brother didn’t put it away, and more than half of it spilled out. He said he could send another one for my son, but my child refused and accepted this one. I asked my son why To do this, he said that the beef rice is more than 30 yuan, and the little brother has worked hard all day. It's not easy for him to earn this amount of money. The weather is so hot.
In fact, even if it is a few minutes late, everyone should understand more. I often see the little brother who delivers food, and he is taken away by Xiaolian running in the community. I ordered a hamburger set last time, and I waited for more than an hour for the takeaway. Every time I got the takeaway, I would say thank you to the takeaway brother. This is basic courtesy.
In fact, everyone's work is not easy, and everyone needs to understand each other. Do you usually order takeout? If the delivery guy is late, will you give a bad review?