The delivery boy forgot to bring cigarettes to the customer, and he compensated 40 yuan for cigarettes afterwards. When he went home, he saw that the mobile phone was stupid.
The development of food delivery platforms in recent years has made life more and more convenient. Before we didn’t want to cook, we had to go out to eat, and we had to queue up when there were many people, but now we only need to use the mobile phone With one click, you can wait at home for the takeaway brother to deliver the prepared takeaway.
Some time ago, a delivery boy complained: The food delivery industry is really getting harder and harder to do. Now the platform has too many restrictions on the delivery boy. The platform always wants to please customers, and I feel it is very unfair. Let's take a look at the experience of this takeaway brother, and everyone will comment on him:
In the food delivery industry, noon is the peak period for food delivery. At this time, many orders will be received. I usually arrange the lines in advance, which will be more convenient. Yes, in addition, the supermarket may also receive negative comments or complaints from customers, which will deduct our wages, so we usually pay attention to this.
At noon one day last month, I received eight orders at one time. I had planned the route, but suddenly I found that the address of a customer was not very detailed. I called and asked about it. He told me the specific address, but He made a request on the phone and asked me to go to the convenience store and buy him a pack of 40 yuan of cigarettes. At that time, I felt that the time might be a bit rushed, so I said it very euphemistically: if I have time, I will help him with it, but the other party said that it does not matter if it is delivered later, but the cigarettes must be brought.
Originally I remembered this, but I was in a hurry to deliver the previous order, so I forgot about it. When the delivery was delivered to this customer, it was a middle-aged man who opened the door and he took the delivery. After that, he asked me if I bought cigarettes? It was only then that I realized that I forgot to buy it, so I apologized to him and said that I had forgotten about it because the time was too short. Ready to give me a bad review.
Because I received a bad review on the platform, and I had to deduct 200 yuan from my salary, I thought about it for a while and said to him: Brother, do you think this is okay? I will compensate you for this pack of cigarettes. Don't give me bad reviews, it's not easy. The other party agreed at the time and said to me: Don't forget this kind of thing next time. On the way to deliver meals to other customers, I feel very depressed. How can I meet such a person?
What made me even more unexpected was that when I was on my way back after the meal was delivered, I received a message on my mobile phone saying that I had been complained by a customer. When I saw the message on the anonymous complaint, I guessed it was this customer who gave it to me. complaint. At that time, I was so angry that I almost went back to find him. If I thought about it later, I couldn't care too much about this kind of person. I thought it was bitten by a dog.
Do you usually complain about the delivery guy? Do you think this little guy should go back to that customer? Welcome everyone to communicate in the comment area!