After 'say no' with the leader, he casts a glance of approval

When it comes to rejection, we play this kind of drama every day.

Children can shake their heads willfully, say "I don't" crisply, and reject their own babes.

The goddess can squint at Diaosi arrogantly: sorry, you are not my thing!

When applying for a job, the employer can directly and clearly say: Sorry, your experience and qualifications currently do not quite meet the requirements of our position...

But at work, whether you can be so direct, whether you want to be so self-willed, I am afraid that a little rational person will tell you, of course not!

In the middle-aged workplace, there are always some things that you can't, don't want to, and shouldn't do. Do you still have to compromise at this time? Not necessarily, rejecting others can also be done gracefully.

If we divide it according to the people who intersect with us at work, there are roughly 4 categories: subordinates, colleagues, leaders and partners. Among the partners, the customers who usually make us undecided about rejection are probably customers. It is not difficult to refuse a public attitude.

Then you are often faced with embarrassing people who don't know whether to refuse or not are probably these three types of people: peers, leaders and customers.

Facing colleagues: move out of the BOSS, play detour tactics

Usually, the ones who interact with you the most are those colleagues who clearly don’t like each other in your heart, but you still have to greet each other in a decent and generous way.

Then, if you reject such a person directly, it will appear that you are very rigid and unusual. Why bother to maintain the superficial harmony in front of you? And if you offend such a person, every day you look up and don’t look down, your torn skin can’t be recovered. It’s better to take a circuitous route and save the country! How to save? Move out your boss!

You must have such a colleague by your side, who is usually lazy, not in a hurry, and turns on the pity mode when the deadline comes, "Oh, the project summary is about to be handed in, and I can't finish my part in three hours. XX, you are quite proficient at this, can you help me with it?"

After "say no" with the leader, he casts a glance of approval

I know that there must be 10,000 grass and mud horses rushing through your heart, and your head is full of "little bitches", but please put away your disgust and say very generously: The problem is not a big problem, but you have to wait for me ! Tonight I made an appointment with a client to talk about the XX project. You know, our BOSS attaches great importance to it, and after finishing the information, it may be after 11 o'clock. If you can wait, then I will be with you? "

Your eyes are flickering with sincerity, but your heart is so proud that you can't control yourself! The other party is clearly displeased, but there is nothing he can do, because you emphasize that the matter in your hand is something that the BOSS attaches great importance to, and the end time is very late.

As for the authenticity of this matter, God knows you know the "customer". If the other party is really stupid enough to wait for you until 11:00, you can say that you are still sorting out the information and get away perfectly.

Of course, this trick is not to teach you hypocrisy and cunning, but to face the workplace "love to shirk stars", how to turn around and refuse to protect your own interests.

There's another category that you must hate too. When encountering a new problem at work, instead of trying to find a solution to the best of my ability, I will disturb the people around me as soon as possible, and in severe cases, I will harass my own leader.

As big as ''XX, you see that there is a bug in this system again, what should I do?", as small as "XX, how is this formula used", there are no details. Then at this time, you only need to do one action— - "Throw the blame to your leader": "I don't know much either, why don't you ask the leader? "The other party may retreat.

Of course, there is a degree to be grasped here, that is, the colleagues who occasionally ask you for advice or ask you for help for the first time do not have to be so "ruthless". What we have to deal with are those who lack independent thinking and always want everyone to help me when they encounter difficulties. The boy or girl who don't grow up, they are sick and need to be cured.

After "say no" with the leader, he casts a glance of approval

Facing the leader: clarify the interests, face the difficulties, and ask for resources

When you see this, do you want to ask, isn't the leader the one who gives the order? If I don't implement it, then what's the point of the leader and the subordinates? My dear, you must have gone to an extreme. What I want to emphasize is that 99.9% of us have to implement the instructions of the leader, and the 0.1% may be rejected. This 0.1% is the focus of my discussion here. For the rest, you can be your good subordinate. It is not good to offend anyone, but to offend the leaders?

So what is this extreme case? for example:

There are still 3 minutes before the end of get off work, and you still have 1 task to complete. At this time, the leader walked over with a smiling face and said: Xiao Liu, tomorrow morning at 10:00, the boss will want to see this quarterly report, you can prepare it, tonight If not, just work hard, work overtime, ah! "

In this case, your heart is full of bitterness, but your leader uses his leader to shock you, what should you do? On the surface, it seems that this is something that has to be done and cannot be refused, but it is not.

You quickly weigh up what you haven't done yet. There's really nothing more important than showing your boss the report tomorrow, but it's also what your boss asked for it to be done today. Then evaluate the time to do this report, it takes about 5 hours, and it is about 11 o'clock in the middle of the night after the independent completion.

At this time, you can say this to the leader: The leader has an urgent matter at hand. The original plan was to finish the task for you tonight. Look, can I put this matter aside and do the report to the boss first, okay?

In this case, the leader will generally agree, and you can make further requests. I took a look. It will take about 5-6 hours to complete this report. When you give your opinion, it may take an hour or two. Maybe I have to discuss it with you in the early morning. One of my suggestions is to send another person to do it together. This is more efficient, and if there are any omissions, it can be solved as soon as possible, so as to ensure a perfect report for the boss tomorrow, and you don't have to stay with us for so long.

At this time, you have made a multiple-choice question according to the requirements of the leader. The leader will weigh it and either send you more staff or give you more time. At worst, you won't be given additional staff, but at least you've bought yourself time.

So, when rejecting a leader, give a second-best option beyond what the leader expects, and that will help you get resources.

After "say no" with the leader, he casts a glance of approval

So you see it? The so-called 0.1% of the things that can be rejected are not real rejections, but to gain resources, time or manpower for yourself by facing the difficulty of the matter, and in some cases even expenses. Don't call me too witty!

Face to face with clients: use a little negotiating skills when necessary

We always like to say that customers are God, and customers are our parents, so we really do our best to meet the needs of customers as if we were offering God. Normally no problem! But human nature is insatiable, always wanting more and more. We agreed to abc, but someone always wanted abcdefg. Who hasn't met a few wonderful customers in their life? The strangest thing I have encountered is that at 3:00 in the morning, send me a voice and ask me to change the report!

OK, let's talk about it, what are the requirements of customers that we can say no to? Have you ever encountered this situation? You have delivered the task of adding some additional services to the contract, but the customer is still not satisfied. He will also say, you will provide me with three months of free services. Your inner mental activity is probably like this: What? ru kidding me?

After "say no" with the leader, he casts a glance of approval

How to do it? It's very simple, we have a contract. According to the agreement, we will serve you until the end of December 2020, and we will give you an additional month, which is equivalent to serving until January 2021, full of sincerity.

If the other party is still begging and begging for help, he can be stronger at this time. If he asks for three months, it will cost extra. At this time, even if customers are not happy, they will basically shut up.

You might worry about what to do if the customer is unhappy. It doesn't matter, when customers make unreasonable demands, they are also guilty. If you are stronger and reasonable than him, then the customer will naturally be a little weaker.

Throw out a harsh condition that the other party can't accept, and then put forward a relatively easy condition, the other party will feel that they have taken advantage, and you can also get the results you want. This trick is often encountered in negotiations, and it is also in dealing with customers. A must-have! I know you have nodded frequently, take it away and thank you!

Well, the point I want to talk about today is that there are some principles in the workplace that should be abide by. Master a little trick to make your rejection less straightforward, less erotic, and less like a straight guy with low emotional intelligence.