The Golden Four Steps to Responding Gracefully to Leadership Criticism
For people who are mixed in the workplace, being criticized by leaders should be something everyone has experienced. When they are criticized by leaders, the first reaction of many people is to find a lot of reasons for themselves, or even deny them or shirk their responsibilities. Complaining, nagging, etc., these methods not only can not alleviate or stop criticism, but also make it aggravate or even punished. How to respond to the criticism of the leader gracefully, the editor recommends the following methods to deal with it:
1. After listening - remember, no matter how ugly the leader's criticism is, whether the criticism is right or wrong, and no matter how angry you were at the time, you must listen to it patiently. This is the most important way to ease the leader's emotions. This At times, the most taboo is to interrupt, explain, shirk, be unconvinced, etc. Attitude issues, do not let the leader continue to talk, this will only motivate the leader to criticize you more, and things will be more difficult to handle, so no matter what, press the small What the editor said, after listening, wait until the leader has said almost, we will enter the second step
2. Repeat, confirm and summarize - you repeat the reasons for the leader's criticism, criticize your matters, repeat them one by one to the leader, and ask the leader to confirm that your repetition is incomplete, right or wrong, depending on the content of the leader's criticism that you understand, Have I missed it, and then summarize it into a few items. For example, the leader's criticism of me has four contents, one is what and the other is what... The significance of this step is to give the leader time to think and dispel the leader's defensive psychology. Lay the atmosphere for your next elegant return, which is also the most important step in the psychology of communication to ease emotions. After completing this, we will proceed to the third step.
3. Clarify and return to the original - after completing the first three steps, you have a good idea of whether you are wrong or not, and how the leader recognizes your mistake or misunderstanding. The next thing we need to do is to let things Go back to the way you used to be. If you are really wrong, admit that you are wrong, and your attitude must be sincere. If you are not wrong, or there are special circumstances, you must clarify one by one at this time, that is, let the facts Go back to the source, what is wrong is wrong, what is right is right, there will be two situations at this time, one is that the leader does not agree with what you said, and we will enter the fourth step. If the leader agrees with what you said, you have already Very graceful response to leadership criticism.
4. Let the criticism come to an end - if your views on the issue are inconsistent with the leadership and there is no way to convince your leadership, the most important thing we need to do at this time is to make this criticism come to an end quickly, come to a conclusion, and don't let anything happen again When the moths come, the method is also very simple, consensus is reached, and all the credit goes to the leader, you are right, and thank the leader for reminding and paying attention. , For the instructions of the leader, list one, two, three, four and five in a very formal and respectful manner, and express your attitude. The editor believes that your elegant response to the leader's criticism will not only prevent the leader from being honest with you, but also It will also increase your weight in the leadership. Why not do something that kills two birds with one stone? What about you?
In a word, in the face of criticism from the leader, you will often further deteriorate the leader's emotions by arguing, and the gains will outweigh the losses. Therefore, controlling the leader's emotions is the primary task, and applying the above methods is a wise move.