Why do you persuade employees not to reply 'yes' to their leaders? Workplace veterans give you 4 pieces of advice
Nowadays, large and medium-sized enterprises have long been inseparable from the online office based on WeChat. This form does bring a lot of convenience and efficiency to work.
However, because WeChat is mainly based on text communication and lacks emotional communication, sometimes there may be some misunderstandings, especially when communicating with leaders on WeChat, you must edit messages carefully.
Last week, a netizen shared a piece of his experience with me. The boss sent him some tasks by private message on WeChat as usual, and sent more than 10 series of messages in a row. After reading the news, because he was busy, the netizen simply replied Two words "Okay!"
I was interviewed by the boss the next day and asked him if he had any ideas about the work arrangement. The boss seemed a little angry, and netizens explained the misunderstanding at random.
Therefore, I advise the majority of employees and friends to try not to only reply to simple texts, such as "oh", "ok", "um", etc. when communicating on WeChat. Why do you say that? Workplace veterans give you 4 pieces of advice.
Why do you persuade employees not to reply "yes" to their leaders? Workplace veterans give you 4 pieces of advice
- Replying to leaders needs to reflect emotional temperature
In psychology, there is a word called "emotional temperature", which means that when people communicate with each other, in addition to simple text messages, body movements, eyesight, tone of voice, etc. will convey different temperature feelings to each other. .
But when communicating online, other delivery methods are omitted, and only simple text messages are left. If you don’t pay attention to text editing at this time, it will make the other party feel very cold and ruthless.
For example, if the leader assigns you a task, and you only answer "yes" or "ummm", these are relatively neutral words, the leader can't feel your emotions at all, and a more careful leader may still feel that you are Getting emotional.
Since online communication cannot convey temperature through eyes, limbs, etc., as an employee with high emotional intelligence, you should convey your temperature through simple words, such as: "Okay, boss, we must do it according to your requirements."
This is completely different. If you give the leader a sense of being positive and confident to do it well, you will be more gratified.
Why do you persuade employees not to reply "yes" to their leaders? Workplace veterans give you 4 pieces of advice
- The number of words in the reply reflects the degree of respect
Still that point of view, online communication is generally based on words. In this case, the number of words you reply should not be too simple.
It's as if the leader is talking to you, and you always reply "OK", "Oh", "Understand", this is a kind of disrespectful performance, and it seems too perfunctory and coping.
I remember that when I first started working, we usually communicated by email. There were notices on it, and everyone had to reply. I always replied "OK" at first, but was specially reminded by my immediate supervisor, he said to reply "OK" , received!" are much better than "good".
Therefore, although online communication facilitates our communication and work, the basic respect between people cannot be lost, and long-winded replies are not required, but at least the text should not be too small to make the other party feel respected.
- Short replies can easily lead to misunderstandings
Reply messages are very brief, such as "Ok", "Hmm", "Received", etc. There is also a flaw, that is, it is easy for the other party to misunderstand your meaning. This is not only an emotional issue, but a very actual problem.
For example, a colleague sends you a message: "There is an event for a business trip tomorrow afternoon, do you have time to go?" Then you reply "Received", do you have time or no time?
If there are more words: "Received, I have time to go." It will not make the other party misunderstood or difficult to understand, which is also convenient for everyone, so that colleagues will not ask again.
Why do you persuade employees not to reply "yes" to their leaders? Workplace veterans give you 4 pieces of advice
Fourth, workplace communication requires soul
Workplace communication needs to have a soul, especially on WeChat, which only transmits text messages, otherwise it is easy to cause misunderstandings and even contradictions. For workplace people with high emotional intelligence, WeChat communication must pay attention to the following three points:
- While receiving instructions, express attitude
No matter if you receive an order from the leader or other colleagues, if you have no objection and accept it, you must let the other party know clearly and show your positive attitude at the same time.
No matter how busy you are, remember to use enough words and language to let the other party feel your warmth, which is much better than explaining after misunderstanding.
- Before replying to the message, read it again
Online communication generally only understands the meaning of the other party through text, so before replying to the message, you must check the content of your message, read it by yourself habitually, and think about whether the other party will misunderstand it, and then publish it after confirmation.
- If there is any objection, communicate in time
Of course, sometimes the information sent by the other party may be unclear. At this time, you must give feedback as soon as possible, and do not simply rely on your own understanding. In the end, the work may not be done properly.
Workplace communication, especially WeChat communication, does not mean that the more words, the better, but you must express your meaning and emotions clearly to reduce unnecessary troubles and misunderstandings.