To ensure smooth cross-departmental collaboration, 'selecting the right communication object and clarifying the communication process' is the key
A company is like a ship. In order to ensure safe navigation and reach the other side smoothly, it must ensure that the departments in charge of different businesses work together, and must also ensure that each person in different departments performs their duties and works together for the goal of reaching the other side.
In this process, cross-departmental collaboration is unavoidable, because any department is only a part that exerts its unique function and value for the entire company, and cannot exist and operate independently. However, in the real workplace, many jobs cannot be implemented, there are loopholes and flaws, and even lead to stagnation. It is not because employees do not work hard and the company mechanism is not good enough, but because there are problems in cross-departmental collaboration, and even between departments They have become "dead enemies", do not understand each other, and learn from each other.
In fact, when there are obstacles in cross-departmental collaboration, many times it is not because of "small groupism" that "stands on top of each other", but because of problems in our communication methods.
To ensure smooth cross-departmental collaboration, "selecting the right communication object and clarifying the communication process" is the key
01 It requires the cooperation of other departments to complete, and do not directly assign tasks to the parties
A few days ago, the company decided to customize a batch of new work clothes, but because the original work clothes and the new work clothes have different styles and different manufacturers, each employee needs to be re-measured.
This work was originally carried out by Xiao He from the administrative department. However, due to the large number of people in the company and the large number of departments, the administrative department requires other departments to assign at least one person to cooperate with the physical work.
As a result, Xiao He sent an email to each colleague who cooperated with other departments, informing him of the specific requirements for mass work.
When Xiao Zhang from Department A received the email, he was at a loss, because his boss did not inform Xiao Zhang in advance that he would cooperate with this work, and Xiao Zhang was not responsible for the previous body measurement work. Therefore, Xiao Zhang thought that Xiao He sent the e-mail to her, and just asked her to convey it to his colleague, Lao Wang, because the person responsible for distributing work clothes in Department A every year was Lao Wang, and Lao Wang did not have a computer and could not receive emails.
Afraid of missing work, Xiao Zhang ran to Lao Wang's office immediately after seeing the email, informing her that she would be cooperating with physical work the day after tomorrow. However, Lao Wang said, "I am in charge of issuing work clothes, not me. It was Lao Liu who assisted in the measurement and registration before, so you can go to her."
Xiao Zhang didn't think much after hearing this, and rushed to Lao Liu's office again, but Lao Liu said, "It was ten years ago that I was in charge of assisting in the measurement, and I haven't measured it since then. Who is in charge of this work now? You go to ask the leader.
Just like that, Xiao Zhang was sent away.
Back in the office, Xiao Zhang felt very uncomfortable. This work was obviously not his own. He found a circle of people to implement the responsibility, but they were all sent away.
She originally wanted to ask the leader, but she didn't think about it, because she was afraid that this question would make the leader feel that she was cheating, and she was afraid that she would leave a bad impression on the leader.
In desperation, Xiao Zhang passively accepted the task, but at the same time he also recorded a black account on Xiao He's head, and secretly swore that she would not cooperate with Xiao He in the future.
To ensure smooth cross-departmental collaboration, "selecting the right communication object and clarifying the communication process" is the key
From the standpoints of Xiao He and Xiao Zhang, neither of them is wrong. Xiao He directly finds the parties to arrange the work, so that the communication efficiency will be higher, and the delay and incomplete transmission that may occur in the process of information transmission will be avoided. It's not unreasonable for Xiao Zhang to hate Xiao He because of this, because Xiao He is not Xiao Zhang's direct superior, so there is no need to follow Xiao He's command.
But from the perspective of work implementation, both Xiao He and Xiao Zhang did wrong. Xiao He should not directly find the person in charge when arranging the work, especially if the specific circumstances are unknown, he should find a person in charge for granted, which will cause a lot of pressure to the person involved. At the same time, if the other party does not cooperate with the work, it will bring trouble to himself. After Xiao Zhang received the notice, although he was curious and puzzled, he did not ask Xiao He for the first time, nor did he report the work to his superiors immediately. This kind of silent work is not a smart approach. .
Therefore, in cross-departmental collaboration, especially when other departments are required to cooperate to complete the work, the requesting party should not directly find the executor, but should first ask the leader of the other department for instructions, and the leader of the other department should arrange personnel, so as to avoid " Find the wrong person, anger people".
02 Assigned to work by other departments, don't be too enthusiastic
Although Xiao Zhang hated Xiao He in her heart and felt that her way of doing things was inappropriate and she had no right to assign her work, she did not bring her emotions to work. Throughout the afternoon, she has been conscientiously cooperating with the people in the garment factory to measure her body, without even bothering to drink saliva.
After the physical work was over, she was called to the office by the leader within two minutes of sitting down when she returned to the office.
As the company is preparing to relocate recently, a lot of preparation work needs to be done, which is also the focus of the recent work of the A department. Therefore, the leader asked Xiao Zhang how the preparations were done. When Xiao Zhang said that it wasn't finished yet, the leader instantly became furious and yelled at her, "I asked you to finish it within three days. It's been a few days now, why haven't you finished it yet?"
Xiao Zhang hurriedly said: "It could have been completed today, but this afternoon, I was measuring the body, so it was delayed."
The leader asked even more angrily: "Who asked you to do this work, can't you tell the point?"
After Xiao Zhang heard this, he was instantly aggrieved and almost burst into tears. She originally thought that she should be recognized by the leadership for taking the initiative to take the job, but who knows it has become the focus of the lack of clarity.
In desperation, Xiao Zhang could only choose to work overtime and seize all the time to complete the preparations for the relocation.
To ensure smooth cross-departmental collaboration, "selecting the right communication object and clarifying the communication process" is the key
In the workplace, there are many "unowned" jobs. These tasks are usually not very important, but they always have to be done by someone. Xiao Zhang took the initiative to undertake this "unowned" work, which should have been praised by the leaders. And praise is right, but why is it criticized in the end? In fact, the answer is very simple, that is, what the leaders call "not clear about the key points".
But Xiao Zhang's "not clear" is a bit special. It's not that she didn't distinguish the priorities of her work, but she was forced to arrange urgent work, and she didn't push it down even if she wanted to. It can be said that she was forced to "not clear" .
This situation is not irreversible. If Xiao Zhang uses his brain a little, thinks about his current work priorities, and then takes the initiative to "call for help" to the leader and arrange for other people to cooperate with the work, not only will he not be considered by the leader as cheating, but will also be completed according to the original plan Preparations for relocation.
Therefore, when you are assigned work by other departments, don’t be too enthusiastic, agree without saying a word, and don’t worry too much about whether you should do these tasks yourself, and whether you have time to do them, but you should be the first to ask for it. The leader of the competent department is notified first, and the leader of the competent department issues the task instruction. Because carrying out work under the condition of the leader's notification can not only avoid "doing too much work and not remembering it well", but also possible to get support and help from the leader.
To ensure smooth cross-departmental collaboration, "selecting the right communication object and clarifying the communication process" is the key
03 When you want to collaborate by name, it is best to obtain the double consent of the parties and their direct leaders
A few days after this incident, Xiao Cao from the company's publicity department found Xiao Zhang again and wanted her to be the host of the company's speech contest. Since this competition is based on the elimination system, the time period from the preliminary round to the semi-finals to the final will last for about two weeks, which takes more time and effort. Therefore, Xiao Cao first called and asked Xiao Zhang's opinion.
Xiao Zhang thought about it and felt that there was not a lot of work at hand recently, and this was also an opportunity to show himself, so he agreed to Xiao Cao. But because of the previous work on the body, Xiao Zhang had lingering fears, and was about to remind Xiao Cao. When greeting her department leader, Xiao Cao took the initiative to say to her, "You agree, I will tell our leader now, let him give Your leaders call and tell us about it, so that you can be the host with peace of mind."
After Xiao Zhang heard this sentence, the stone in his heart was put down at once, and Xiao Zhang's direct boss agreed to their request after receiving the call from the Propaganda Department.
Compared with Xiao He's decision to arrange work for colleagues in other departments, Xiao Cao's approach is very clever. He first won the consent of the parties, and then asked Xiao Zhang's direct supervisor's opinion, which not only guaranteed not to offend people, but also Invisibly got the support of Xiao Zhang and his leaders for the work of his own department.
Therefore, when you want to collaborate by name, it is best to obtain the consent of the parties and their direct leaders before arranging the work. Especially in some trivial matters, or work that is not very related to one's own work, it is necessary to first seek the opinions of the parties, and then negotiate with their direct leaders on the basis of the consent of the parties. Because if the leader of the other party is notified directly, the leader of the other party is likely to decide for the party concerned. At this time, "personal wishes" may become "mandatory work", which will cause certain pressure on the party concerned.
Of course, when soliciting opinions from both parties, there may be a situation where "the parties agree, but the supervisor disagrees". At this time, as the requesting party, it is best to respect the opinion of the leader in charge, because the leader of the other party "will not let people go" must be because there are more important things that need to be done by the party concerned, so it is best not to force the other party to agree, so as not to cause unnecessary spears. quality, which will add obstacles to future cooperation.
To ensure smooth cross-departmental collaboration, "selecting the right communication object and clarifying the communication process" is the key
Summarize
To maintain the normal operation of a company, collaboration between departments is essential, but such inter-departmental collaboration is often difficult to carry out, and there will be a lot of contradictions, because inter-departmental collaboration is not "unified leadership". They only think about issues from their own standpoint and interests. Therefore, for cross-departmental collaboration, the early communication is a very critical link. If the communication is not in place and incorrect, it will bring trouble to the subsequent implementation, and even let the two departments "forge a beam".